Abysmal service

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BT Connect Broadband www.btconnect.com
★★☆☆☆
1.7
24.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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SussexUK's review of BT Connect Broadband www.btconnect.com

“Abysmal service”

★☆☆☆☆

written by SussexUK on 27/02/2013

If you can avoid using BT or any part of the BT group of companies (e.g. BT openreach), I highly recommend you do so. I have been using BT for many years now and had no issues until about 3 years ago. Since then I have had to phone up Dehli and speak to their "customer services" on a far too regular basis. They make you pay for an "up to 8mbps service" and give you a 0.3-1.3 speed. My phone and broadband went entirely down 8 weeks ago, it took them an entirely inexcusable 7 weeks to fix a simple fault. Despite costing me a great deal of time and money, all they offered was an insulting £30 in compensation.

If you give BT your business, they will treat you with contempt!

  • Reliability

  • Customer Service

  • Speed Consistency

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