BT Connect Broadband www.btconnect.com Review

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BT Connect Broadband www.btconnect.com
★★☆☆☆
1.7
24.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Guest's review of BT Connect Broadband www.btconnect.com

“If the countless negative reviews don't dissuade you,...”

★☆☆☆☆

written by on 15/10/2011

If the countless negative reviews don't dissuade you, then create yourself a reviewcentre account and I look forward to reading your "a one star rating is two stars too many" review.

Sales rep managed to get my name wrong, btinternet mail account set with this incorrect name, wrong contract start date which meant I would be made to wait an additional month and mis-sold on the package, deciding I needed to be on a package that was never discussed on the call.

I called 4 times to get them to correct my name, they even had to raise a ticket to resolve this but unfortunately gave me a ticket number which didn't exist, in fact, it turned out that no tickets had been raised. At this point, having had no success in speaking to a single competent worker, I asked to cancel my contract. They put me through to a dept where they specialise in rudeness. After wasting 5 minutes of my life explaining to an idiot, he got out his BT customer service manual and performed as a BT employee is expected to:
(1) Never talk calmly, shout wherever possible
(2) Talk down to customers, sarcasm is mandatory
(3) Customer satisfaction is a luxury and cannot be offered without management approval

We all know BT product is pathetically poor, customer service very, very poor but price is competitive .... but would you go to the tip and pay money for rubbish cos it's cheap?

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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