I received an email telling me that our household broadband contract was coming to an end. BT kindly offered us options and I accepted the cheapest offer, which was a £5 per month increase (this represents a sixth extra on what we are currently paying). No sooner had I, reluctantly, signed up to the increase, the postman delivered a letter from BT telling me that my contract, in fact, ends in February, not immediately as inferred and, in my opinion, this was not clearly indicated on the email renewal. So to recap the price for what our household receives has risen by 16% on top of the recent 1% (approx) annual rise, so effectively 17% (getting on for a fifth) and I have been coerced into paying it nearly five months early. As a result of this I would not recommend BT and once the 2 year contract I am now bound to has expired I will be seeking a different provider. As a final point the service here is also dismal with regular daily dropouts.

They take ages to answer the phones but when they do they are helpful and resolve the issue immediately.

I switched to BT broadband fast fibre. The engineers failed to turn up (twice), they don't have a complaints department and they refuse to return your calls. The worst service I have ever received. I went on the BT Forum to complain and they deleted my messages! I'd like to give a review of BT Broadband's performance - but it's been a month and I still don't have it.

Was delighted to renew by Fibre for a second year with BT. There speed over the last year has exceeded my estimate and beat my previous provider into the ground. The renewal was an easy-one-click process and I got to keep my BT sport offer too. Happy recommend to anyone.

Janine Dutton BT Business IS SHOCKING. We can not get online at work or home. We have decided to cancel at home as we get the slowest service ever and BT WONT allow us to leave them they say we have now have to suffer another 12 months on a residential contract. OFF TO OFFCOM WE GO AND WE WILL NEVER USE BT AGAIN. We run a busy online business and we can not get online ! We have 2 x BT Business Accounts and we are having to work a full office from a 4G PHONE ?????????? BT Do not deserve customers. What a shame I have to give 1 star they do not deserve 1 star !

I used BT Broadband for a year and while the service itself was reasonably good, the price to pay was just too much (about £40+) for such a standard broadband speed service. Also, they kept BT Sports active which was £5 a month which I never used so it was money wasted. Can't really recommend BT at all when Plusnet, Talktalk and even Sky are better than BT. The customer service wasn't terrible but very displeasing as they couldn't get the issues fixed quickly whereas when I spoke to Sky via Live Chat they did it in no time. I'm a Plusnet customer and happy with their service.

Bt connect acidential delete my website then all ascoaited email address in Febuary they then did the same a month later. This has lost me signaifiacnt business as my employees and myself have not been able to recieve emails. I have chased and chased this matter with no resolve. i once again emplore you to deal with this matter. Matt Austin MA-Commercial

Recently added this to my grandmother's BT landline. Router arrived on time, connection came live on time, plugged it in and all worked fine straightaway no problems. Speed is iffy by modern standards, but then the house is in the county and we in the UK are still dreaming of having a proper internet infrastructure, and BT aren't going to change that and time soon. If you are adding it to a BT 'phone line, it's £2.50 a week, and you can't get a lot for that these days, but the overall cost of a line and broadband is pretty outrageous, but then, they have a monopoly on the line and of things so what can one expect?

I have been with BT broadband for about 18 months now and in general it is not too bad with the exception of the annoying habit of the BT homehub drops out (looses internet connection) if it is not used for half an hour or so. Have tried everything including new Cat. six ethernet cable between homehub and computer, existing filters are relatively new and high quality, and I have searched all forums for a solution - without success.. The only thing I have not done is to contact BT as their overseas call centres drive me mad. I get around 6.5Mb/sec download but upload is abysmal about 300 kb/sec. Our exchange only supports upto 8.0 Mb/sec so I cannot expect faster download. When I first had BT broadband installed I was not getting anything like the download they promised and eventually after a lot of phone calls and letters I got Openreach down and they contacted India and found they had not set me up correctly something to do with my B Ras profile - whatever that is. I was extremely annoyed about that. Also I found I was regularly exceeding the download limit of 10GB per month and when I telephoned they immediately put me on an unlimited deal at no extra cost - why could they not have done that with my initial contract - I was annoyed about that too. The contract is due to run out end of 2013 so I might try another broadband provider. Would I recommend BT broadband? No.

I have called BT 19 times in the last two weeks trying to get our broadband sorted out. They promise speeds of 16MB and we get 0.4. Yep, that's not a typo, 0.4. The international call centre is a disgrace - if you can hear them talking to you you know they're telling lies. Each call took between 1.5 and 2 hours and I now know their script so well I could work there with no training - their 'advisors' clearly haven't had any. Every time you call they start the entire testing process from the beginning, promise call backs and engineer appointments that never happen. And in the meantime I'm trying to earn a living with internet speeds that mean I can't even listen to radio, let along watch the videos and access the different sites I need to. I cannot tell you how stressful and frustrating it has been dealing with BT - you feel that you're losing your mind and get nowhere. It isn't possible to get across how much I hate BT. Next stop for me is OfCom and writing to the board. I'm going to move to another provider but have found this experience so horrendous I've no idea who to go for.

always get trouble with my email in btconnect with outlook express

If the countless negative reviews don't dissuade you, then create yourself a reviewcentre account and I look forward to reading your "a one star rating is two stars too many" review. Sales rep managed to get my name wrong, btinternet mail account set with this incorrect name, wrong contract start date which meant I would be made to wait an additional month and mis-sold on the package, deciding I needed to be on a package that was never discussed on the call. I called 4 times to get them to correct my name, they even had to raise a ticket to resolve this but unfortunately gave me a ticket number which didn't exist, in fact, it turned out that no tickets had been raised. At this point, having had no success in speaking to a single competent worker, I asked to cancel my contract. They put me through to a dept where they specialise in rudeness. After wasting 5 minutes of my life explaining to an idiot, he got out his BT customer service manual and performed as a BT employee is expected to: (1) Never talk calmly, shout wherever possible (2) Talk down to customers, sarcasm is mandatory (3) Customer satisfaction is a luxury and cannot be offered without management approval We all know BT product is pathetically poor, customer service very, very poor but price is competitive .... but would you go to the tip and pay money for rubbish cos it's cheap?