My Daughter broke down on a motorway,She waited more than 20 minutes to get through to someone.Still she could not get to speak to someone. When I phoned on behalf to report the breakdown,this was about 8.30 pm,the estimated time of arrival would be 60 to 90 minutes. She was still on the motorway slip road at 10 Pm and was then advised the estimated time would be around midnight. She was left with 2 very young child in the car. What an absolute appalling service. In the end the Motorway patrol came to her assistant and helped her out. I cancelled the callout and was told they would still charge her £98 pound would be charged. The charge will be contested and the company will be slated all over social media. DO NOT USE THIS COMPANY IF YOU NEED HELP

We have been with them for several years on both cars, but will not renew or recommend them. Emergency Assist were tasked with the recovery of my car. They sent a local agent (JLM Recovery and Rescue). The agent said he would be an hour, but took 2.5 hours. He quickly loaded the car and we were away. When we reached the destination, he had lost the car key. Emergency Assist say it is my fault for giving him the key. But couldn't explain how he would load the car without the key. Emergency Assist say it is nothing to do with them and advise us to take JLM to Court. The initial 'Good Value' premium isn't so great when you have to add on the cost of replacing your Car Key. Beware, they will send anyone to recover you and then say it's your fault if anything goes wrong.

Be very careful! You’re not covered for what you think, the service is terrible and you are misled to about what you can claim back. Do not use! I paid for National Breakdown cover with Emergency Assist via Cover My. National Breakdown cover DOES NOT get your car home. I only found this out after breaking down, so I was left stranded in central London on a Saturday evening. I was told I had to find a garage to be towed to and they would not send out a truck until I found somewhere. Have you ever tried to find an open garage on a Saturday evening? It’s impossible. In London even finding a street without parking restrictions is very difficult. Once I luckily did find somewhere I could leave my car locally (thanks to a friend) it took the recovery vehicle 3 hours to arrive. On the phone that evening I was promised onward travel and that I could use different methods of transport. When trying to claim this back they would only payout for one method of transport contrary to what I was told on the day. Even after a complaint, when I explained that I was told on the phone multiple modes of transport were acceptable, they would not payout. I am referring this awful company to the ombudsman. Very, very poor service both on the night and administratively afterwards.

My battery didn't start on a freezing January night when I had to call them so I can get back home, the agent mentioned cancellation script which at that time didn't mean anything to me, I didn't in a million years expect not to need them to get back. I am a diabetic, Asthmatic with Cirrhosis of the liver who was freezing and needed help to get home, while I was in the car freezing with my hand and feet numb, a couple on their way back from a night out knocked on my window and asked if I needed help, I explained that my battery was flat when they went and brought a battery starter and got it going. I couldn’t stop the car for the fear of the battery not starting again and as I drove off, I called back EA to cancel the request, no one picked up the phone so I called their mechanic who thanked me for letting him know and assured me it was all sorted, their mechanic didn’t come to help me because he was aware that my battery was started and he didn’t need to come. My priority was to return home as I needed my injections and couldn’t just sit in the middle of a January night in a freezing car because of their unfair rules, now they're demanding £98.40 and insist I should have drove back and stayed in the car regardless of how long they were going to take or how cold the night was.

Appalling left my vulvernable elderly mum for 4 hours in awful weather conditions on a fast road, no interest or empathy and had to get independent help, however demanding money for cancelled call out. ABYSMAL.

Broke down in tesco electric charging bay today jan 9th 2023 phoned emergency assist Ltd who I have 3 cars with and as the Peugeot ion broke down with same fault they made it hard to get them to come out again i sent the proof the car was fixed re the bill . the car went to the Ford garage in Mablethorpe paid £225 to have it fixed new 79 pound battery fitted and computer disgnostics and now stuck with same fault garage has been informed and they close at 6pm yet assist say they want another 30 quid to come out again but the garage say they will reimburse me but assist say they can not get the car to the garage before it closes so it has to go to our home and another call out to take it to the garage tomorrow well no way avoid this rubbish company at all cost 70 years old disabled stuck in the cold well all our 3 cars are coming off emergency assist avoid like the plague 3 hours last time to attend when the wife got stuck with it Update waited from 15.30pm to 7pm no one came out to help us assist charged me 30 pounds and no one wanted the job no body was coming out to us this is how emergency assist treat Disabled pensioners please avoid this company all costs if my 30 pound is not returned I will sue them through the small claims or I will get natwest to get it back Car has now been given free to my local garage I am sick of electric cars and emergency assist Ltd avoid like the plague

Been a member for a few years. Had a couple of breakdowns and both time came out really quickly and got me to a garage. Friendly recovery guys, value for money.

My son's fiesta wouldn't start today. I spent 45 minutes on the landline to report the fault, after which the battery died on the phone. I then used my mobile and gave up after an hour and 10 minutes waiting for somebody from their call centre to pick up. My son's policy is due for renewal on the 26th December. Needless to say he will not be renewing. What if the car had broken down on the open road with vulnerable occupants in this weather? They are quick to take my son's subscription, but he has basically paid for a non existent service.

Steer clear at all costs. Having broke down it took 45 minutes to get through, they never asked if i was, safe or ok. At 5. 15 pm They told id be recovered before 7.09 pm, 30 minutes after that time, i was told another 15.no one arrived in the next 45, it took me 40 minutes to get through to them, very upset i explained the situation, no apologies no empathy, he told me he would contact them And call straight back, 25 minutes later he hadnt called, i then try to call back again and spoke to the same person, who simply told me in a tone, that he hadnt called me back because he was busy and only him working, again zero apologies and obviously didnt care, its now nearly 10pm, they eventually came after 10pm. Absolutely diabolical experience, Emergency recovery has taken over 5 hours and numerous calls. You only find out how good a com is when you need to use a service, i would wholeheartedly advise to steer clear, a single woman breakdown and never even asked if i was safe, only if they could get access to the car.

My car would not start so I called for someone to come out. I was not aware that my tax had run out due to moving house and I was charged £161 instead of the £30 excess. Even though I could pay the tax immediately, they wouldn't budge. The mechanic arrives, takes 2 minutes to look at the engine and decides the battery is at fault. Jump-start the car but doesn't look at anything else. The car doesn't want to start up again without the jump leads but he says the alternator is fine, it just needs a new battery and I can drive to a garage to buy one. So I take the car and on the way the car completely breaks down. No power, nothing. I phone them again, obviously the mechanic has made a mistake and now I'm stranded, in a dangerous place. To my surprise and astonishment they didn't want to know and wanted another few hundred pounds to come out again as they said they wouldn't come out for the same problem twice. But if the mechanic had checked properly he would have advised me that the car needed towing to a garage to be fixed, not driven. I was so disgusted with them, I called another company to tow the car, costing me another £150! They say they provide such fantastic service but this is beyond abominable.

Checked my bank statement found I have been charged by 2gether insurance for last 3 years. I did use them,so called them,then I know 2gether and emergency, they are same company,why do they have 2 name,I think everyone knows the reason. I bought emergency breakdown cover in oct 2020, next year,in 2021,I bought their service again from groupon. I send the request to use the voucher to renew my policy.They told me all solved. But they stii charged me from my bank,so for the same car same acount,they charged twice. I asked how can you do that? They replied, they didn't use my voucher to renew my policy, they opened a new policy for me,and auto renewed my old policy. I asked how can you let one car have same policy twice? they replied,you want to buy,it is your problem. They didn't do anything wrong. Then I asked why did you only send me one policy,didn't send another one?she replied,oh, I can send you now if you want.Haha,that is funny!! This year. I read some honest review about this company,so I decide to not use them. The money of I saved will cause me big trouble if I need their help. I received renew email said if I don't call or go online to renew my policy,I will lose it. In this case,I don't need to do anything,the contract will be end.I think I am too simple. They renewed again and no email or anything to inform you about the renew. they told me everything is my fault,they didn't give a penny back. So please think again and carefully before you buy their service. KEEP AWAY FROM THIS COMPANY!!

Shocking experience overall. Refused to attend without an upfront payment of £670. On 13 August I called them as battery had drained due to lights being left on while sat with engine of.They took over 9 hours to attend. All it needed was a jump start which took 2 mins and a trip to garage after advised me there was nothing wrong with the battery. On 14 SEP during a long drive the engine cut out. Spent well over an hour on the phone to them trying to get assistance. They wanted £670 payment up front to recover me saying I had a non start issue over a month previously and as such I needed to prove it had been resolved. They knew the non start problem was due to the battery being drained due to lights being left and there was no issue to be resolved. They insisted without proof of this I would not be assisted from my unsafe location on A66 unless I paid them £670. I said they were holding me to ransom so I would pay ....they then put me in hold for over mins then hung up. Shocked and appalled by their gross negligence and lack of care. I paid a friend to come collect me. It was freezing cold and my signal on my phone was getting low. I then had to arrange collection of my own vehicle. I am shocked and appalled by their disgraceful response. The breakdown on 14 September and non start due to a drained battery were not connected so their behaviour can only be described as beyond attrocious. EMERGENCY ASSIST CANNOT BE RELIED UPON TO ASSIST IN AN EMERGENCY.....AVOID. I have demanded return if my costs and will be pursuing through the courts due to their breach of contractual obligations if not satisfied. Also be aware...when you breakdown I Have known them take at least 39 mins to answer the call before they even start trying to avoid assisting.

Bought premium cover with no excess. You only find out how they work when you ring them after breaking down - when you are vulnerable. Were not even interested in looking at the car, a call centre operative decided over then phone that it could not be fixed. Then charged £250 to get the car and my 19 year old home 83 miles away. Utterly disgusting. Be warned and do yourself a favour, go with the AA or RAC they are far cheaper and actually send a trained mechanic out to see if the car can be fixed. Utterly disgusted, you have been warned.

Terrible service. No answer when I broke down. I held on the phone for 45 minutes. No-one picked up! Do not use this company!

I joined emergency assist a year ago.I had 3 motorcycles on one policy.In the past year I have had to call them out 3 times.I have just renewed my cover with them for another year.I have had breakdown cover with other company's over the years and emergency assist is the best company by far.On the 3 occasions I have phoned them,due to breakdown,they have organised assistance which turned up under 45 minutes..on one occasion it was 30 minutes!!!..I can not recommend this company enough...forget all the other breakdown company's.. emergency assist is really good value for money.they are second to none...i highly recommend them.

There are no words to describe how utterly dreadful this company is! I had an horrendous experience dealing with the worst customer service ever whilst stranded on the M60 hard shoulder, a superviso who had the customer satisfaction skills of a boiled egg seriously needs to rethink his career choice. They have also treated my 83 year old mother shockingly in the past. Please avoid this company at all costs! I am in the process of issuing a formal complaint.... don't waste your time and money! AVOID AVOID AVOID!!

They refused to recover my vehicle with a flat tyre (this is literally what I pay them for!) the mechanic who came said he couldn't change. He shouted over me, blamed me saying customers need to have all the tools for the mechanic to fix a vehicle, changed the reason for denying service and said that because I said I had a spare tyre (which I do) that I was to blame and not entitled to service. I was left with two children, no recovery or fix, and denial of future service as he said you can no longer have service from us. Lovely. Never ever waste your money on this.

Ambiguous wording in their policy docs with some areas of cover at their ‘discretion’. I got the impression it depends on who answers the phone as after several calls I got several answers to same simple question. I can’t be bothered to go in to detail of my experience as it would take a while to cover all the disappointment. Breakdown cover though is just not an insurance policy worth skimping on when you need it. My recommendation based on my personal experience is to remember that ‘price is what you pay but sadly value is what you ‘don’t’ get. People buy breakdown cover for peace of mind. Sadly that is not what you get with EA.

The 'emergency' in the title couldn't be more ironic. A shambles of a company which left me waiting for 4 hours. Initial ETA an hour, then another hour, then another hour... and so on. No indication that they wouldn't attempt to fix the vehicle and that they would simply tow me somewhere. They are simply tapping into a network of recovery vehicle companies. No accountability ("we can't control the third parties") A terrible breakdown experience only matched by the terrible customer service that followed. Don't make the mistake I did of thinking that a few quid saved against more reputable companies was worth it.

I bought my car breakdown recovery contract about eight months ago. When my car broke down recently I called the number I had for them. It took more than 20 mins for them to answer the phone and when I explained my problem they told me to call a completely different number and that they could not transfer me. When I called that number it took 25mins for them to answer the phone and told me that it would take 90 mins for a breakdown mechanic to arrive. I was also told that if my car could not be fixed at the roadside, it would be towed to a local garage. When the mechanic arrived he managed to get my car started. When I asked what the problem was, he said he couldn't say as the problem could have had several possible causes. I then drove home. A couple of days later my car broke down again and I so I called them to ask for assistance. I was then told that, as I had called them out a couple of days earlier, I would have to pay them £125 just for someone to come out. As I couldn't afford this at the time I was left stranded and eventually a friend helped me out. I would strongly advise anyone who is thinking of buying anything from this company to look elsewhere.