A disgraceful company

First Call GB Ltd
★☆☆☆☆
1.3
From 259 reviews
9.0% of users recommend this

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Johnathan227's review of First Call GB Ltd

“A disgraceful company ”

★☆☆☆☆

written by Johnathan227 on 29/05/2017

Quite simply the most appalling breakdown company I've every encountered. Without a doubt the worst service I've every received from any company that claims to provide a service to it's customers. DO NOT TAKE OUT a policy with first call. After 4 years of using this company without having to use them, on a recent journey, Bank holiday camping trip with the family I had no power steering or ABS. After endless phone calls over a 24hr period I was told that no assistance would be provided as the car was still mobile. This left me an hours drive from home, with little option than to drive a dangerous car with my family until it stopped completely, luckily within walking distance of my home.
On calling once again I was told I would have to pay for any assistance as I had driven with a known fault.
One of the people I spoke to even agreed with me that the service & breakdown policies that are offered by first call a 'shocking'.
This company should be allowed to continue trading!

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Rescuedbyus900's Comment

Written on: 02/06/2017

have to agree with you, we were a recovery agent for them, we recently did a job for them where the owner had to pay them £200.00 pound for a recovery they would only pay us £52.00 out of that, we took the job on because they were stuck and could get no other agent to attend the job, No wonder thats it now she has been told not to call us again.

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