Can't fault the Service

First Call GB Ltd
★☆☆☆☆
1.3
9.0% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

bionicwoman2017's review of First Call GB Ltd

“Can't fault the Service”

★★★★★

written by bionicwoman2017 on 12/03/2017

We were travelling to North Wales a journey of approx 4 hours. Our temp gauge warning light came on red, and despite stopping to cool engine, it kept coming on at quicker and quicker intervals. In the end we had to call out First Call GB Ltd. The person on the end of the phone was superb, and despite our location in the middle of nowhere, managed to get a recovery vehicle out to us within a hour and a half, which was amazing given our location. We were recovered to Garaj Arwyn's Garage just outside Caernarfon (our destination), which specialised in minis, and was still open at 7.30 on a Friday night! The FCGB worker kept us appraised of the situation, and gave us confidence that things could be sorted out as she had spoken to the Garage explaining our situation and fault. I have to say Arwyn's Garage was superb and miraculously was able to find and fit required part so that we could travel back home on Sunday morning. However, without the knowledge and efficiency of the FCGB employee, I don't think the weekend would have had such a good outcome. So would just like to say a 'BIG THANK YOU' to the person on the end of the phone, who turned the nightmare start to a planned weekend break to the enjoyable weekend we had hoped for.

  • Speed of response

  • Customer service

  • Value For Money

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