Not customer friendly

Falkland Square, Poole. I ordered three books on line but when I went to the store only two had arrived. In all it took three trips to get the third book. I am a pensioner with cancer and find it difficult to get out. The female staff member I spoke to was not particularly helpful. There is nowhere to sit down in the store. There is no lift and I was not able to manage the stairs so did not get to see the military history section and other genres that were upstairs. Very disappointing and I will not be returning.