Guarantee not worth the paper it's written on

Click here if this is your business
★★☆☆☆
2.0
23.0% of users recommend this

Ashlee218's review of Vaillant ecoTEC Pro 24 Condensing Combi Gas Boiler

“Guarantee not worth the paper it's written on”

★☆☆☆☆

written by Ashlee218 on 04/10/2017

Having lived with a fault on my boiler for some time, with acidic water from a failed condenser trap outlet connection, leaking into a bathroom wall and affecting plasterwork and painting, I'm not a happy bunny. The fault itself is not a big deal and should be easily fixable. However I've been treated apallingly, stood up twice for repair visits, with Vaillant coming up with any excuse possible for making me take time off to be home then not showing or doing the work. They quite clearly do not want to do guarantee repairs especially in inner London, and will find any excuse possible not to.

Basically if the Vaillant guarantee is the decider in your boiler hunt go elsewhere.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0