Logic + combi 30 problem sorted under warrantee.

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Guest's review of Ideal HE24 Combi Boiler


“Logic + combi 30 problem sorted under warrantee.”

Written on: 10/10/2017

We moved into our bungalow a year ago and enjoyed the warmth of heating and hot water from the above boiler installed in Jan 2014. A month ago an error code of "Ignition Lockout" showed after it had stopped working. This was followed by "Check all other gas appliances work" then "Reset boiler" and finally "Call installer". Having followed the instructions without success I called the installer who suggested I contact Ideal as the boiler was still under warrantee. An appointment was made for the following Wednesday although I received a call from them on the Monday to say they'd had a cancellation and could come a day earlier if preferred. The boiler is installed in the loft and it was necessary for the loft to be boarded with lighting installed in order for the engineer to access it and work safely. He duly arrived on the new date and set to work. Upon taking him up a cup of tea after a quarter of an hour or so he seemd to have most of the insides stripped out. However, a half an hour later it was all back together and working again. Apparently the problem was a dirty probe which he'd cleaned and returned. It should have been cleaned at the last service! Relieved it was sorted under warranty and has been working fine since.

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