Good customer service, but a wholly unreliable product

★★★★☆
4.4
From 159 reviews
91.0% of users recommend this

  • Value For Money

ellisjr's review of Grant Engineering UK Ltd - www.grantuk.com

“Good customer service, but a wholly unreliable product”

★★☆☆☆

written by ellisjr on 14/02/2018

We have had our Grant Combi boiler for 8 years. In that time it has broken down 6 times. Grant were very helpful and sent an upgrade kit for our boiler to rid it of a number of unreliable components they had phased out, but it still breaks down.

Of course, when it's working, it's excellent, especially unlimited hot water on tap, but I'm sitting here, un-showered, with the prospect of waiting up to three days for a repair, despite having an expensive service agreement with the local heating company!

So good customer service, but I'm afraid I will never buy another Grant boiler.

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