Diabolical Delivery Service

Two sets of blinds were ordered on the 18th December 2015 with me paying extra for their speedy next day delivery service to avoid them arriving whilst we were away for Xmas. Today, the 5th January 2016, I am still waiting for their delivery, there having been two occasions when their courier failed to deliver and one whereby Vertical Blinds Direct forgot to actually send the blinds to their couriers for delivery.

It seems that even when providing such a shoddy delivery service, the couriers time remains more precious than the time of the customer as Vertical Blinds Direct will not deliver them to suit my commitments despite the failure on three occasions to deliver as promised. I am expected to sit in all tomorrow waiting patiently for the courier and if I can't do that, Blinds Direct suggest that I ask a neighbour to take them in on my behalf. I think not!

Can I find a positive to this p. p. performance? Yes, on my suggestion, the transport costs are being refunded whilst Vertical Blinds Direct have offered a 10% discount off the cost of the blinds. I would have gladly gone without any discount and paid my transport costs to have not endured three wasted days waiting for blinds that never arrived.