cheap labour & lots of lies

I bought my new carpet from Paul Simon (Wimbledon) the manager was very nice, came to the house the day after we went into the shop.. measured up.. all good.. however the contractors they use are awful.. meant to come at 2pm but arrived at 6pm. 3 men, two of whom couldn't speak any English so communication breakdown straight away. The 3rd man (the so called manager of the other 2) sat in his van for most the time, when he did come into the house he sat in our lounge like he owned the joint! couldn't believe it.. feet on the sofa, playing games on his mobile, told us to close our windows as he was cold.. liberties! and to top it off he fobbed us off with the cheap underlay instead of the more expensive one we paid for. when I questioned him (being a young woman I know he was going to take the mick out of me) he lied to my face and said it was the good underlay... when I spoke to the manager the day after he admitted they used the cheap stuff! Our runner on the stairs was wonky but kept saying its ok but when I measured one side was 3" the other nearly 6" from the side... not exactly symmetrical! As it was getting late he and his men rushed their work. When I spoke to the Paul Simon manager they didn't want to know as they now had our money so they obviously don't care about the quality..NEVER again would I use Paul Simon. Money grabbers... next time i'll pay a bit more and use a recommended company. I've never written a review before but just had to write about this company. Never again.