Online Curtain Fabrics www.onlinecurtainfabrics.com Review

Having previously ordered from OnlineCurtainFrabric via the internet approx a year a go,and being very happy with the resulting blinds, this time I read on their website that they now have a customer showroom. Great, I will go and have a look.

Having made a special journey to do this and armed with all my wallpapers, I arrived at the unit. No signs downstairs as to where to go, so presumed I had to go upstairs.

Found a small show room area and a chap came out of the office. He was most unhappy that I had not looked on the internet to tell him which materials I wanted to look at. He then proceded to tell/show me how to use his website as they dont keep samples of all the fabrics! (having graduated in computers studies, I found this rather patronsing to say the least!!!)

All I wanted to do was match up the colours from my wallpapers. We were made to feel very uncomfortable and certainly unwelcome.

I decided we should leave as it was such an uncomfortable atmosphere and just looking through the samples was going to be too much trouble.
The guy offered no apology at all when I told him how he had made us feel. There have no customer service skills whatsoever. Yes it might be an online company, but hey- you still need to comunicate with people too.

BIG MISTAKE - I actually needed curtains for two whole houses and some hotel bedrooms this visit. The order value was going to be in the region of £2k.

I will never deal with this company again.