Worst customer service ever

3.5 / 5
63% of users recommend this
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Dogbat109's review of Hillarys Blinds www.hillarys.co.uk


“Worst customer service ever”

Written on: 14/09/2017 by Dogbat109 (1 review written)

Had some conservatory roof blinds fitted last August ...looked fine however had the conservatory doors open earlier this year and one of the blinds began to flap in the wind due to the cord being threaded about 6" from edge of blind ( most of other blinds had this cord abou 1" from edge ). Felt this could cause problems since the blinds are made from a flimsy material .
Reported problem to hillary's and fitter came out .. took pictures and said he would send to his superior .After a month I had heard nothing .I phoned up customer service asking what was happening about my complaint and after a great deal of ' hold while I speak to someone ' the customer service advisor told me that they were going to do nothing because that is the way the blinds are made !!!!
I would not recommend this company ---
Faulty design -which could easily be rectified .
Terrible after sales service ... did not have the decency to inform that they were going to do nothing

I am now afraid to open the conservatory doors when it's windy in case the blind rips !!!

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