I have no bed to sleep on tonight

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Warren Evans - www.warrenevans.com
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200North's review of Warren Evans - www.warrenevans.com

“I have no bed to sleep on tonight ”

★☆☆☆☆

written by 200North on 31/08/2017

I bought two beds and mattresses costing over 4k from warren Evans. I had my beds and mettersses taken away this morning as I thought I would have new ones tonight.
The delivery guys turned up (stinking of smoke) and very quickly looked at the staircase and said they could not carry the mattress up there as it would bend. We have a balcony that leads straight into the bedroom, but they said for insurance reasons they cannot go onto a balcony, even though the customer service person made me go to the trouble of sending photos.
They couldn't wait to leave the house and I have spend all afternoon trying to rectify the situation. The only resolution I have been given is is to wait for another 7 days for them to deliver the mattress and for me to pay some other company to carry the mattress onto the balcony. Unfortunately the delivery guys where too far away to come back in order for me to get the mattress back today, that's how quickly they wanted to leave. Obviously, getting home was more of a priority than where my husband and I are going to sleep tonight. I'm not looking forward to breaking it to my husband that the two of us will be sharing a double bed with our 3 year old for the next week at least and I still not have to go to the trouble to get someone to bring the mattress into the house, as Warren Evans could not.

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Annoyedcustomer74's Comment

Written on: 31/08/2017

Update on this review
I bought two beds and mattresses costing over 4k from warren Evans. I had my beds and mettersses taken away this morning as I thought I would have new ones tonight. I had I reason to believe his would be a problem as we bought the same size sprung high quality mattresses from benson for beds 2 years ago and they had no problem getting them up the stairs of our house. We then paid someone to remove these mattresses to make room for the new ones and again had no problem with this.

The delivery guys turned up (stinking of smoke) and very quickly looked at the staircase and said they could not carry the mattress up there as it would bend. Again, we had the same size mattress taken up and back down the stairs no Robles previously so I was confused as to why these delivery people could not do he same. We were left with two choices, one for them to take the bed upstairs but we would have to loose the 10 year warranty which we have paid a premium for, or order a zip and lock bed. We also have a balcony that leads straight into the bedroom, but they said for insurance reasons they cannot go onto a balcony, even though the customer service person made me go to the trouble of sending photos. These delivery people obviously do not want to deliver the bed and the customer service person who I spoke to was extremely unhelpful and came up with no resolution. The delivery team couldn't wait to leave the house and I had spend all afternoon trying to rectify the situation. The only resolution I have been given is is to wait for another 7 days for them to deliver the mattress and for me to pay some other company to carry the mattress onto the balcony. Unfortunately the delivery guys where too far away to come back in order for me to get the mattress back today, that's how quickly they wanted to leave. Obviously, getting home was more of a priority than where my husband and I are going to sleep tonight. I'm not looking forward to breaking it to my husband that the two of us will be sharing a double bed with our 3 year old for the next week at least and I still not have to go to the trouble to get someone to bring the mattress into the house, as Warren Evans could not. I am beyond disappointed with this and wish we had gone with the much cheaper but still good quality bed company benson for beds who I know would fulfil my basic need of giving me a bed to sleep on.

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Annoyedcustomer74's Comment

Written on: 08/09/2017

Update on the review.
They re delivered the same mattress and the same delivery people stank of smoke. I then had to pay £50 for another delivery company to get it in the bedroom, which took them 5 minutes.

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