Effective penalty for returns / poor products

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Warren Evans - www.warrenevans.com
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buDunn414's review of Warren Evans - www.warrenevans.com

“Effective penalty for returns / poor products”

★☆☆☆☆

written by buDunn414 on 03/12/2016

Bought a bed and a box for under-bed storage. Bed fine. Box had no wheels / runners [not stated anywhere on the website], i.e. was simply a thin pine box with varnish on 3 sides only for which they asked £60, which would damage carpet / flooring when taken out / put back under the bed. Requested return, was told that they had to pick it up [could not be returned in person / by one's own courier], and that they would charge about £40 for that, despite the journey time from shop to mine being about 25 minutes. This is really quite harsh / money grabbing, and they were very rude on the phone about it too. Obviously their business model involves stiffing people on returns - beware.

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