Dear Me.

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Monster Beds www.monsterbeds.co.uk
★★☆☆☆
2.0
26.0% of users recommend this

uePeck32's review of Monster Beds www.monsterbeds.co.uk

“Dear Me.”

★☆☆☆☆

written by uePeck32 on 22/05/2014

My wife and I ordered and faux leather bed frame for our son and daughter in law, which turned out to be a massive mistake. Assuming (wrongly) the company was successful enough to operate a six to seven day working/dispatch week ordered the bed on Saturday. Having waited in all day on Monday my son still had no bed, I called the company to be told that orders placed on Saturday don't make it on the system sometimes until late Monday, why I do not know. So Monday no bed frame, but was promised the bed frame on Tuesday. Tuesday arrived and still no bed frame, so we contacted the company again to be told that the courier TNT, could not find the address, anybody that can use a sat nav and read a map could find this property also no effort was made to call the contact number we left should there be any problems. At this stage our son had waiting in when he was supposed to be at work now for two days. Wednesday came and the courier alleged he found the property but there was a sign on the front door saying closed for staff training, this was a complete blatant lie and again no effort was made to call the contact details we left. So now three day had passed with no bed frame and I would like to add our son now had waited in for three days sacrificing work and any type of social activities and as he had already moved his previous bed frame out of the property in anticipation of the new bed frame arriving was sleeping on the floor. So by today Thursday my wife and I had had enough so called and cancelled the order, to which received a half hearted apology, not even any attempt to make the situation better no compensation and here's the best bit that the refund could take up to thirty days, thirty days to give the money back and only on click of a confirm order take the money. My wife and I would like to warn anyone wanting to buy from this company to deal with a more reputable one and be mindful that you get what you pay for. We are also hoping that Monsterbeds reads this review and offers some type of response.

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