Perhaps it will convey how awful it has been dealing with this company, to say that our 2 year experience of dealing with this company, STILL with them avoiding the issues, is so extensive that we are making a documentary detailing the catalogue of incidents with them. Too numerous to list here, they range from our £5000 purchase being wrongly delivered FOUR times, the product completely wrongly specified, dangerous to use, evasion of the issues, lack of response by the director to vital emails, and even to the level of a lack of concern when my mother was actually injured by the product. There is much much more, hence the need for a documentary to inform people of what they can expect in dealing with this company. We will publicise this widely on completion (soon) as we truly believe that vulnerable people are in danger from this company. We will simply list in detail the occurences of the last 2 years, and people can make up their own minds. Our position is £5000 out of pocket, no acceptance of responsibility from the company, and a product that does not work

I was planning to move to a new property and placed an order for a bed cost £1500, Explained I will not need the bed until I move, However as the move was 4/5 months ahead Lay brooks persuaded me to go ahead and have the bed delivered to my existing address so that I cold use it immediately. Owing to the special fittings I was concerned about disassembling the bed and install it in my new premises. I was told not to worry as for a cost £200 the move the bed and resemble it. but would need 2 weeks notice. I informed them that my moving date will be 24th January 2022. They said no way will they move it and if I get it moved the warranty will be invalid So in other words hard luck, we have your and we do not care about you. I am 88 living on my own so I will have to leave the bed for the removal men to breakup, and buy a new bed for my new flat, What an uncaring company Laybrooks are

Bed ordered for an amputee (£1,800) on 27 Feb. Delivery was arranged for 19 March. NO BED! I called on 22 march and was told delivery was now 9 April. NO BED! I called again on 10 April and was told delivery was now 16 April. Called on 13 April to confirm delivery. NO BED! Called on 19 April. Called on 24 April. Called on 26 April. No one ever called back as promised. Finally booked another delivery for 30 April. NO BED! The bed finally arrived 9 weeks after the order. No one ever contacted me to say there would be a delay. The bed has now stopped working. This was reported a week ago with the promise of a call to arrange an engineer. No one has called. I called again today and was told nothing had been arranged and it would be another week. I despair and wonder how a company can survive when it delivers such a shoddy and completely uncaring service to disabled people. Once they have your money, not interested! Go elsewhere.

False advertising and bad after sales, I ordered mattress wrong one came tried to contact them took forever and then they made excuse after excuse took sooo long to contact them as they never answered the phone it took so long they they wouldn't give me refund now stuck with wrong mattress cant use and it cost nearly £400 (down the drain), avoid like the plaige. You can get better product and after service for quarter the price everywhere else. Save your money stay away you been warned.

EDMWN5 We needed a specialist bed for mum and the advisors were very helpful. We ordered the bed and everything was delivered and taken away as arranged. A bespoke service was offered with the choice to take away old bed which was helpful. I would recommend this company. The other websites I looked at and spoke to for the same product were not as comprehensive, helpful or as good value for money.

I am so very glad that we have discovered Laybrook Motion Furniture. The service is unbeatably fantastic; the knowledge of the staff is next to none. They have thought carefully about how the products are made and what they are made from and with, and they have considered the customers’ needs in the manufacturing process. The products are made in Oxfordshire, in Britain by the British. It is a family-run business, and as a result we can have a clear conscience that we have made our best decision. I sincerely recommend Laybrook Motion Furniture to anybody who cares about good quality products and excellent service and wants to help our own economy by supporting a family-run company that cares about the environment.

I am very pleased with my bed and mattress and would recommend your products, the person who delivered and installed it was. Very helpful and pleasant. SAMME12

Lots of medical problems were previously not letting me have a good nights sleep. To start with a telephone call allowed us to talk over any questions we had prior to ordering. Reviewing and comparing prices also allowed us to make our decision. The order process was simple, the delivery guys were good and helpful and on time. As for the bed itself, so far good quality, allows me to position myself when sleeping to aid a good sleep. Overall very satisified with Laybrook. LAKST48

From the Showroom to delivery this company offers wonderful service much better than most other companies. Spent over an hour in the showroom as I live close and the staff were very knowledgeable and polite they also made me a very nice cup of coffee. Delivery was as scheduled and the driver could not be more obliging and polite fantastic service. My first ordered was with a medium mattress but found it too hard change it to a soft and without any hesitation the company changed it for me. It's a shame that more companies do not offer the same high standards.

Delivery on time and assembled by engineer as requested. He worked quickly and then explained very clearly how to operate bed. I have now been using the bed and remote to adjust head and feet heights with no problems at all. Very pleased with quality and comfort of bed. The design of wooden bed very pleasing and enhances the bedroom.

I suffer from COPD and decided to purchase an adjustable bed so that I could sleep in a more upright position. The Lyndhurst does it all, raising feet as well. The bed is a good looker too. The service from Laybrook I cannot fault, the whole ordering process was really straight forward. The chap who installed the bed was excellent, polite, friendly and very efficient. If you are looking to buy an adjustable bed I cannot recommend Laybrook highly enough.

Craftmanship .quality.and comfort. My mum loves the massage mattress. And now sleeps much more contented. Her joints don't seem to play her up on the night. So something is working. It must be the mattress we purchased. ......

Worth for the money n great bed

we purchased an adjustable bed 3 months ago and realised we should have come here in the first place. We had two previosly and they were noisy and both broke down. This one is steady and is able to take my weight as well as my wife without creaking or slowing down. it is easy to adjust.

I received great service from Laybrook from firstly choosing an appropriate bed for my needs, through to ordering and delivery. The bed is very comfortable and being adjustable helps me with my back problems immensely. WESOX3

I don't sleep well.I'm a side sleeper & pain wakes me up through the night. Buying an adjustable bed helps because I can sleep on my back with the head raised without waking myself up snoring. Also having my knees supported takes the weight off some of my pain pressure points. The Laybrook mechanism is smooth & quiet & easy to control. I can vary the position to get comfortable. Visiting the small showroom is well worthwhile because you can see the different types of bed & have everything properly explained. Any questions are answered by knowledgable staff. I have been very pleased that I made the investment in a comfortable nights sleep.