Laybrook Reviews - www.laybrook.com

★★★★☆
4.2 / 5
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Latest Reviews

★★☆☆☆

“Terrible communication ”

Written on: 21/11/2017 by AlessandraNewton (1 review written)

I ordered a bed on 30th October. I have had to phone them on numerous occasions...only to be told "It's still being made No apologies are being made. 2 wks I was told when I ordered the bed. I am disabled so have ordered the bed to make my life easier. Instead, 3 weeks later I am still without the bed. I am seriously thinking about cancelling the order. I feel that I shouldn't have to keep chasing them up, but when you've spent a great deal of money on a product, I certainty believe they need… Read Full Review

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★☆☆☆☆

“terrible customer service communication”

Written on: 20/11/2017 by ir018 (2 reviews written)

bought a bed through a charity with a delivary date of 22nd 23rd of october 2007, due to lack of decent admin the invoice was not forwarded to the charity with due diligence for payment, even though suffering from a long term illness and recently diagnosed with cancer which laybrook where informed about, also as we had the dates of delivary we had removed our own bed to make room for the new beds, which we also informed laybrook, we where effectivly told we would have to wait another month… Read Full Review

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★★★★★

“Satisfaction with service and product”

Written on: 16/11/2017

It is now 7 days since a very pleasant and helpful man installed our beds. I did quite a lot of research into beds which would suite us and ones we could afford. I encountered several retrained used car salesmen who just made the process more difficult. I am certain I made the right choice, Laybrook, for communication and friendly help have been fantastic, from sales to despatch nothing has been to much trouble. The beds are everything I expected and the mattresses are very supportive and… Read Full Review

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★★★★★

“5 years later”

Written on: 15/11/2017 by WendyH1053 (1 review written)

I bought my adjustable double bed over 5 years ago from Laybrook. I can still recall the helpful advice on choosing a mattress and the speedy delivery as I was unable to sleep lying down and so was sleeping on the sofa. 5 years later and I love my bed as much today as when it was first delivered. The mechanism still works smoothly, the mattress just as comfortable and it still looks brand new. I would have no hesitation on recommending Laybrook. It was a big outlay and buying over the… Read Full Review

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★★☆☆☆

“Not the best company on the market”

Written on: 07/11/2017 by irenemorrell (1 review written)

I ordered a dual adjustable massage bed, I have arthritis and sciatica my partner has had a quadruple bypass so we both need different positions. The bed arrived and I left the delivery men to get on with putting it together. Had to buy special sized bedding (expensive). We found the gap between the dual mattress to big to sleep with, when we measured the mattresses we found that they fell an inch short of what we ordered so we bought sidebars but they didn't make any difference that huge gap… Read Full Review

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★☆☆☆☆

“Uncomfortable mattress”

Written on: 30/10/2017 by Jefferson417 (1 review written)

I ordered a single mattress with cubed sponge topped with memory foam, medium firm @ £448. After testing the mattress for one hour my lower back was really painful, with the pain going down my legs - the mattress was too hard. I could feel the cubes beneath the memory foam whenever I moved. Very uncomfortable. I therefore rejected the mattress as not being fit for the purpose. Heard nothing for over a week and was told the firm never gives refunds - Instead, I was offered an alternative smooth… Read Full Review

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★★★★★

“Thornbury Adjustable Bed”

Written on: 16/10/2017 by CarolWallis (1 review written)

Found Laybrook.com to be extremely helpful in recommending the most suitable bed for my needs and very efficient in responding to an urgent delivery request. I have been using the bed for 7 months now and am very satisfied with the quality, the comfort it has provided and the easy quiet controls. The staff at Laybrook provided me with a first class service and I would certainly recommend the company to anyone looking for an adjustable bed at a competitive price… Read Full Review

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★★★★★

“Adjustable bed”

Written on: 29/09/2017 by Taiteh15 (1 review written)

Bed arrived within stated time, two really nice men took their time in putting the bed together, no rushed job and out the door, they even took the time to adjust my headboard to fit the the bed, nothing but praise for them, last night I slept I slept with the top of the bed slighty raised and it fitted nicely into my bad back which this morning is a lot less painful than normal, My new bed and I are going to be great friends I think. Very pleased with our purchase.Taiteh15… Read Full Review

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★★★★★

“Mattress for my electric bed”

Written on: 11/09/2017 by JAVPOI (1 review written)

When delivered my first mattress was just a little too long for my bed, the gentleman believing the bed mentioned this on his delivery sheet, Laybrook took this on board and delivered a new matress that fits my bed perfectly. As for the mattress itself it is extremely comfortable, and I now get a good nights sleep… Read Full Review

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★☆☆☆☆

“Erroneous weight limits on website”

Written on: 08/09/2017 by McManusbh419 (1 review written)

I went to the Laybrooks site to look at single adjustable beds. Their website clearly states "The heavy duty frame is for weight limits of up to 25 stone as standard frames are up to 18 stone." When you order it lets you select a maximum user weight of 17 stone for a standard frame. If you select 18 stone it requires you to select a more expensive heavy duty frame, but that seemed fine because I am only 17 stone. But customer service tell me they haven't allowed for the weight of the mattress… Read Full Review

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★★★★★

“THE BEST BED YOU WILL EVER OWN”

Written on: 24/08/2017 by GlenSmith (1 review written)

Highly recommend choosing from Laybrook. Huge selection in all sizes also have many, other than the standard. Also suitable for any weight. The quality and workmanship of my Helston 3'6" is very high. Great quality leather used for frame surround and headboard. Stylishly functionality. Very quiet motors with full remote control. Whether for mobility needs or for pure comfort they work for all. A high quality hand crafted bed that you will wish you had bought years earier. My first night on it… Read Full Review

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★☆☆☆☆

“very long wait”

Written on: 01/08/2017 by jynn (1 review written)

be prepared for a long wait. i ordered at the end of june and i am still waiting now into august, despite brochure stating delivery 5-10 working days and despite many telephone calls. if you need your bed quickly choose another manufacturer… Read Full Review

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★★★★★

“Very Comfortable Sleep”

Written on: 21/07/2017 by Giancarloj124 (1 review written)

After some years of disturbed nights, we decided to try and adjustable bed and chose Laybrook as we were able to view the product before purchasing. Our twin linked beds have been brilliant and the reflex foam mattresses have been far more comfortable than we had hoped. Significantly, the mattresses have prevented previous nocturnal sweating - YES - much more so that a conventional pocket sprung mattress!! The mechanism is smooth and very quiet and the sitting position quite comfortable. We… Read Full Review

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★★★★☆

“Adjustable 3ft6in bed and mattress with massager. ”

Written on: 21/07/2017 by 388Young (1 review written)

I am very pleased with my new adjustable bed and mattress with massager provided by Laybrook. I am finding it very comfortable and relaxing. The company were very quick and helpful with providing the product, and were also very willing to exchange the mattress to suit my comfort level. All the staff on the phone and the delivery people were very helpful and polite. The only slight disappointment was they could not provide the mattress protector to fit the 3ft6in bed. I have managed to get one… Read Full Review

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★★★★★

“Adjustable Bed & Mattresses”

Written on: 20/07/2017 by DAVGU47 (1 review written)

We have had the adjustable bed and mattresses for quite a while and have been very pleased with our purchase. The bed is made of good construction and is easy to use. We were advised to go for the foam mattresses and have been happy with our choice. There is very good support for your back when sitting upright. We would certainly recommend the bed… Read Full Review

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★★★★★

“adjustable bed and mattress”

Written on: 18/07/2017 by Judem258 (1 review written)

I purchased the bed and mattress a few months ago in the hope it would relieve my back pain. I am pleased to say the results were positive to a large extent and I would recommend this product to my friends and family. I honestly cannot find fault with the product and I must say the prompt delivery and the very helpful gentleman who assembled the bed was service of the highest order. One question does the mattress require turning on a fairly regular basis? I would appreciate your advice, turn… Read Full Review

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★★★★★

“My new mattress”

Written on: 14/07/2017 by JBB588 (4 reviews written)

I bought my lovely bed from laybrook several years ago and have really enjoyed it and noticed a big difference in my back due to being able to adjust to the position to suit. I recently decided it was time to have a new memory foam mattress so I contacted Laybrook and told them that I would like a new one but firmer than the one I had. I ordered the new one and waited a couple of weeks for delivery as the mattress was made based on my weight etc. I have now had it for a few months and I am… Read Full Review

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★★★★★

“Medical bed”

Written on: 14/07/2017 by Shatterer (1 review written)

My wife sleeps in the bed in a raised position and thinks it very comfortable, I have no hesitation in recommending this bed… Read Full Review

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★★★★☆

“Laybrook experience”

Written on: 14/07/2017 by zyMcIntyre149 (1 review written)

The purchase of a motion double bed from this company proved to be good experience. The Laybrook team attended to all queries in a professional manner and the engineer who delivered, assembled, tested and "got us going" was a credit to your company. We look forward to many years comfort … Read Full Review

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★★★★☆

“Adjustable Dual 5' Bed”

Written on: 12/07/2017 by Gary01Can (1 review written)

I was pleased that buying the bed was so easy and delivery and collection of our old bed was handled very efficiently. The bed is a dual one allowing my wife and me to adjust our positions separately. When making the beds we need to co-ordinate as the sheets and duvets need to be tucked in the beds separately. This could be difficult if you are physically impaired. Also, in our case we needed separate sheets etc., a set for each side. However the mattresses are light but firm and move easily… Read Full Review

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