A complete waste of my time

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Bedroomworld www.bedroomworld.co.uk
★★★☆☆
2.7
43.0% of users recommend this

458Foley's review of Bedroomworld www.bedroomworld.co.uk

“A complete waste of my time”

★☆☆☆☆

written by 458Foley on 10/10/2017

I ordered a bed to be delivered to me, next day delivery, a Friday. On the Friday some boxes arrived in a van, damaged. I refused to accept delivery and the driver returned the item to the depot. The week after this I received a text to say the item would now be delivered on Tuesday. I waited in all day, for the second time. No delivery arrived. I telephoned the delivery company, DX Deliveries, to find out what was happening. After waiting on hold for over 30 minutes I was informed that the item had been returned to the supplier as it was damaged. Again.
I then emailed BedroomWorld requesting a refund. (I can only lose so many days waiting for deliveries that don't arrive.) I received a reply to say that their customer service advisers would not reply to my request for at least 72 hours as they were very busy. If this is an example of how they serve their customers I bet they are busy.

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