My Duvet & Pillow - www.myduvetandpillow.co.uk

My Duvet and Pillow - www.myduvetandpillow.co.uk
★★★★☆
4.1
81.0% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
My Duvet and Pillow - www.myduvetandpillow.co.uk - Ask a question now

Media Gallery for My Duvet and Pillow - www.myduvetandpillow.co.uk

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Stunning bed linen. So wonderfully soft and luxurious.”

★★★★★

written by shNapier1945 on 15/02/2018

Discovered My Duvet & Pillow last year and have nearly filled all my bedrooms with their duvets and pillows! I received an email that they started a new range of 400 thread count bed linen so I purchased two sets. They feel wonderful, nicer than the 600 thread count I have from another retailer. Customer Services are always so friendly and helpful when I need advise on what to buy next. The delivery is also very quick. Can't thank you enough and I couldn't recommend your website highly enough.

Was this review helpful? 0 0

“One year on”

★★★★★

written by JeramiahDaly on 09/01/2018

A year ago we bought an All Seasons Deluxe Hungarian Goose Duvet and 2 Pillows .... at the time all I could say was, delivery was prompt and the quality seeded to be good. Having used and cared for them as instructed, I can now say .... the quality is good and I am very happy with them.

Was this review helpful? 1 0

“Wonderful experience shopping”

★★★★★

written by Yasmineg213 on 22/12/2017

I had a wonderful experience shopping here. We needed it before Christmas and it arrived the next morning! Our duvet is amazingly warm and soft and would definitely recommend to all my friends!

Was this review helpful? 0 0

“amazing duvets and really good service”

★★★★★

written by Ryann1958 on 14/08/2017

My duvet was too hot for the summer so I wanted something light but still a warm enough. I called up and the lady on the phone was really helpful. I bought the duvet over the phone and it came next day! The duvet is a down duvet and just what I was looking for - really light and still snuggly!! I have recommended to some of my friends and would definitely recommend to anyone else looking to buy.

Was this review helpful? 0 0

“clueless”

★☆☆☆☆

written by meece on 26/07/2017

I ordered two duvet storage bags. Two pillow storage bags were sent. I complained, and two more pillow storage bags were sent. I complained again, to be told the bags were correct but the labels were wrong. These bags will not hold a double duvet. Sending another email complaint, no response. I try again, no response. They have washed their hands, can't be arsed to get it right, try and forget their own incompetence. The amount of money was small, the irritation great, plus I have four pillow storage bags I don't need.

Was this review helpful? 0 0

“Excellent as usual. Love this company!”

★★★★★

written by Angeloq305 on 15/12/2016

One of the few companies that really understands the meaning of customer care. I have been a huge fan of their products for many years. Always beautiful quality and excellent value for money. My Canadian goose down bedding is divine. Recently, I contacted My Duvet and Pillow regarding my Hungarian Down Duvet that I bought approximately 5 years ago. I explained my concern and within 48 hours, I had received a replacement. Now that's what I call Customer Care!

Was this review helpful? 0 0

“Good experience and happy with quality”

★★★★☆

written by McCollumuk210 on 05/12/2016

Am really impressed by the quality of the products. The duvet is really warm and we also got a mattress topper which is superb. The delivery time was decent.

Was this review helpful? 0 0

“soft,sumptuous and so light”

★★★★★

written by fpMcFadden137 on 03/09/2016

Ordered 4.5 tog duvet as our house so well insulated we were so hot even in winter with windows open. It arrived today and I am delighted with it. The cover is soft and luxurious and enough down for it to be cosy but light. Excellent value, super product. Bought pillows last year and absolutely delighted with quality and value.

Was this review helpful? 0 0

“Cool pillow”

★★★★★

written by Penny50 on 08/06/2016

Was very impressed with the product...it was very comfortable ..and I had a good nights sleep.I have mentioned this product to a friend who has the same problem as me getting hot at night and keeps turning pillows....I thought it would be flat in the morning but it wasn't.There was nothing I didn't like about the item and it does what it says.

Was this review helpful? 0 0

“Really good quality and good delivery”

★★★★★

written by yvDuffy348 on 19/04/2016

Really good product and service! I've just got a mattress topper and it's made my bed so much more comfortable. I also got a cotton protector and it's quite soft and comfortable. I'll definitely be back for more when I need some pillows. Would definitely recommend to friends and family!

Was this review helpful? 0 0

“Poor Quality and they remove bad reviews from there site”

★☆☆☆☆

written by ukMcCleary186 on 26/03/2016

I bought a Siberian goose down pillow from them as in the description they stated it had a down proof cover. It turned out the cover was in no way down proof and feathers got everywhere after a few days of use. I reported this to them via their online contact system and got no response. As i didn't get a response I left a review on their website stating that the pillow was not as advertised but the review was removed, leaving only 5 star reviews. This site is deceitful and sells poor quality goods, steer clear.

Mdnp's Comment

Written on: 13/04/2016

Hi,

Thanks for the feedback, and I'm sorry to hear of the issue. I can confirm no reviews are removed from our website, and we pride ourself in leaving real and honest reviews online.
If you would like to contact our customer support team via our our website, we'd be more than happy to help :)

Reply to this comment
Was this review helpful? 0 0

“Fab fab fab!!”

★★★★★

written by Kendallrg408 on 03/02/2016

Products better than expected, arrived in excellent time. Fantastic customer service with help about some items, and all questions / concerns promptly answered. Well done and am totally pleased!

Was this review helpful? 0 0

“Terrible customer service policies and low quality...”

★☆☆☆☆

written by JennyfromLondon on 29/01/2016

Purchased pillows and duvet which I had to throw away after just 3 months of usage, as there were feathers coming out everywhere and completely unusable. Contacted customer service and after waiting for three days, I was told that there was nothing they could do as I had already thrown the pillows and duvet away. They didn't suggested anything at all to rectify the situation. Definitely not the service I expected, especially keeping in mind that reputable companies offer up to 5-year guarantee on feather and down products! Avoid this company!

Mdnp's Response to JennyfromLondon's Review

Written on: 01/02/2016

Hi,

I'm sorry to hear of the issue - certainly not something to expect from the product. We do of course have guarantees on all out products, and we'd be more than willing to assist.

If you could drop us a line via our contact form on our site, someone will be more than happy to best assist and resolve this.

Peter
Customer Service Team :)

Reply to this comment

Mdnp's Response to JennyfromLondon's Review

Written on: 01/02/2016

Hi,

I'm sorry to hear of the issue - certainly not something to expect from the product. We do of course have guarantees on all out products, and we'd be more than willing to assist.

If you could drop us a line via our contact form on our site, someone will be more than happy to best assist and resolve this.

Peter
Customer Service Team :)

Reply to this comment
Was this review helpful? 0 0

“This is my first time buying from this company and I...”

★★★★★

written by Iris385 on 26/01/2016

This is my first time buying from this company and I am so glad I did! It was for a pair of down pillows and a duvet and it's really warm and light and the pillow is really supportive. It wasn't a cheap purchase for me but the price was really good. The delivery was really fast and I would definitely recommend!

Was this review helpful? 0 0

“Not as advertised”

★★☆☆☆

written by MoniqueChurch on 16/01/2016

King size micro-fibre mattress topper advertised as 3 inches deep. It wasn't - it was 2 inches deep. Arrived in poor outer cardboard box packaging that was torn - although that may have been the delivery companies fault. Anyway - product returned. Customer service was good after I showed photo's of the size and a return label was provided, and an eventual refund received a few weeks later. The details on the website still not updated and still say 3 inches. I did not open the product and so this review cannot comment about the quality or comfort of the product.

Was this review helpful? 0 0

“Best sleep in years !!!”

★★★★★

written by MollieChester on 16/12/2015

I purchased an Edelweiss Hungarian duvet and pillows for myself and the Sanitized Anti Allergy for the children. The Edelweiss is just heavenly, I cannot believe how cozy, light and fluffy a duvet can be and I just sink my head into the gorgeous pillows. For the children, I've been looking for years for bedding that is genuinely Anti Allergy but with a pure cotton casing. These look and feel as nice as a high end expensive one but for a very reasonable price. The service was excellent too. I cannot recommend this company highly enough. Thank you My Duvet and Pillow. Mollie Chester

Was this review helpful? 0 0

“Get what you pay for”

★☆☆☆☆

written by AmarisWest on 26/10/2015

I bought a hungarian down duvet from a competitor in the past and when I saw the prices here, I thought it seemed too good to be true - but I gave them the benefit of the doubt. Duvet arrived and there is NO WAY it's hungarian down, or if it is it's a lot like a very ducky goose. I don't know how I can check what the composition is but I really don't believe what they've labelled it as. DO NOT TRUST. DO NOT BUY FROM.

Mdnp's Comment

Written on: 05/11/2015

Hi, thanks for the feedback..
We're sorry to hear about this - certainly not what is expected. Could you kindly get in touch with us via email and we'll happily be able to assist.

Kind regards :)

Reply to this comment

Mdnp's Comment

Written on: 05/11/2015

Hi, thanks for the feedback..
We're sorry to hear about this - certainly not what is expected. Could you kindly get in touch with us via email and we'll happily be able to assist.

Kind regards :)

Reply to this comment
Was this review helpful? 0 0

“Eidelweiss Duvet”

★★★★★

written by Sullivan406 on 22/09/2015

Excellent duvet - very light, soft and warm. The down is separated into small pockets, unlike all the other duvets that I have had, so it always stays in place and doesn't leave bare patches. There has been absolutely no leakage of any down, unlike the reviews I have seen of other quite expensive duvets. Because it is so light it is very easy to shake and very easy to slide it off you if you become too warm, without creating a mound of feathers in the middle of the bed. I am absolutely delighted with the duvet and wish that I had bought it years ago. Definitely worth paying the extra considering how many hours of our lives are spent in bed.

Was this review helpful? 0 0

“Goose down and feather duvet. ”

★★★★★

written by empscott on 07/09/2015

Really pleased with product , lovely and light. Very good service , quick and efficient. Will definitely use again.

Was this review helpful? 0 0

“Very Poor, do not buy from them!!! Bunch of TIMEWASTERS!”

★☆☆☆☆

written by on 21/08/2015

Placed my order on the 10th of August, received an email about some problem at the warehouse and the order will be delayed for 2-3 days. No further communication - 8 days now and no item, no response to my emails. what kind of service is that after paying £££ for a pillow! VERY DISAPPOINTED and will never use again!

Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by marylou22 on 23rd August 2014 Report this content
Have purchased the coolflow pillows to stop my head getting so hot. I want to know if you can use pillow covers with these pillows? Anyone out there have these pillows? Thank you 

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

overview