Lilysilk Reviews - www.lilysilk.com

★★★☆☆
3.3 / 5
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Latest Reviews

★★★★★

“Good for the price”

Written on: 04/11/2017 by ShoppingPro (1 review written)

I found lilysilk in 2013 after searching locally for silk pillowcases, which were very expensive compared to lilysilk. I decided to try them and was pleasantly surprised. The pillowcases lasted about 2 years, 19 and 22 momme, and I was not gentle with them outside of using gentle detergent and wash cycle as I really didn’t expect them to last very long. I didn’t put them in the dryer either. I have just ordered more of them and hope the quality hasn’t deteriorated. Granted, they do not… Read Full Review

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★☆☆☆☆

“POOR QUALITY PRODUCT, POOR CUSTOMER SERVICE”

Written on: 01/07/2017 by nutfield (1 review written)

Bought a bedspread set for £358.97 from Lily Silk on 1 Dec 2016 It was used in rotation with 2 other bedspread sets. The fitted sheet started piling/bobbling after 4-5 months. It became uncomfortable to sleep on after 6 months. Surely decent quality sheets used in rotation with others should bobble that badly after just 7months? The quilt cover has also started bobbling. I emailed Lily Silk in June 2017 to let them know about the problem and request refund or replacement for just the fitted… Read Full Review

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★☆☆☆☆

“Fell apart within a month”

Written on: 11/03/2017 by PeytonHolt304 (1 review written)

First off, these pillow cases are silk on one side, and not the other. Then after using for one and one half months, the zipper came apart on one of them. I called the company and they refused to replace. Offered a $10.00 discount which I never saw. Total waste of money… Read Full Review

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★☆☆☆☆

“Web site has misleading terms and conditions ”

Written on: 27/12/2016 by djh111 (1 review written)

Web site seems to promise a refund if the product is not acceptable, but this seems to only apply to some products, and not to others. I ordered some pyjamas for my wife, she absolutely hated them. I see on the review I have to say something good about the company, well they took my money and shipped the goods very quickly, just what was shipped was so old fashioned that quite frankly will be lucky if the charity shop will accept them, and given that I cant get a refund this is were they are… Read Full Review

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★☆☆☆☆

“customer service very poor”

Written on: 04/12/2016 by MiahDoherty278 (1 review written)

This review is about the experience ordering from the store. I have not received the goods. I ordered from them and the funds were taken from my credit card almost immediately. But 1 week later, no goods had arrived. Then the customer representative asked me to take a photograph of my credit card and send it to them for verification. I found this unfathomable! Cancelled the order and will never order again from a company that quickly takes your money but doesn't send out the goods… Read Full Review

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★★★★★

“Wonderful product and service”

Written on: 01/04/2015 by lucetouch (1 review written)

weria I'm a very picky person that likes to make absolutely sure all the details are to my liking before I spend my money. This means I don't shop online often since pretty much all online shops lose patience quickly or simply don't have all the answers. A friend recommended Lilysilk to me for silk bedding and I'm glad I gave the company a try. I sent a total of maybe 5-6 emails with at least 20 questions since I know almost nothing about silk except that it's good stuff, and to my pleasant… Read Full Review

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★☆☆☆☆

“once washed they go terrible!”

Written on: 17/02/2015 by ValentinaHunt4 (1 review written)

i purchased a full set of the bedding when it arrived i was very impressed and excited at how lovely the sheets felt, i waited until my bedroom had been re decorated before i used the bedding the first time was great but once washed the sheets went bobble and pilliy i was gutted so i asked if i could return them at my expence but oh no they did not want to know i was ignored totaly! i am not a happy customer and i can't believe all the good reviews they have i think they are fixed RUBBISH… Read Full Review

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★★★★★

“I have had a great experience”

Written on: 12/09/2014 by LizMcEwen (1 review written)

I learned a lot from the website. It is difficult to find silk pajamas that have some weight to them and also are sized to fit Westerners. With LilySilk I found both! The shipping was only days (not too sure coming from China) after ordering. I ordered a larger size since I didn't trust the sizing and then realized that they needed to be exchanged for a smaller size. I definitely recommend this site. The company communication was perfect. … Read Full Review

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★★★★★

“Will never shop around for silk any more!”

Written on: 01/09/2014 by SouliaClark (2 reviews written)

We have bought silk bed sheets and silk duvet covers of various sizes and thicknesses from lily silk. By far the quality of their silk has been the best you can find. And customer service of lily silk has been the best to deal with. Recently, due to logistical problems our order got delayed by two days. They sent us a beautiful silk scarf complimentary and also tendered apology by email. I have received all my orders within 3 days of placing them (I live in Virginia). Keep up the good work lily… Read Full Review

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★★★★★

“Great product and service A+”

Written on: 09/08/2014 by thereal (1 review written)

The first time trying silk stuff, really smooth and different from my down bedding. Speedy delivery, excellent!!… Read Full Review

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★★★★★

“A professional website to buy silk pajamas”

Written on: 23/05/2013 by viyas (1 review written)

I happened to visit lilysilk website the other day when I'm searching for "pajamas for women" through google searching engine. I have seen a lot of luxurious nightwear for women there in numerous colors and choose a silk pajamas with contrast trim for myself. I like the style of the nightwear and colors of the bedding very much. What's more, if you have some problems in their site, you can click on the "online help" for help, their customer service is kind and patient, can not be to wonderful… Read Full Review

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★★★★★

“ beautiful silk comforter”

Written on: 26/04/2013

I received from LilySilk the beautiful silk comforter and duvet cover. Wanted to thank the advisor for his assistance in sending the merchandise promptly. I just love your product. Thank you also for the complimentary eyemask and pillow case. It was much appreciated. Thanks… Read Full Review

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