written by ALLENGE on 25/10/2018
I ordered a bidet 10 days ago and paid for it in full including delivery cost. Projected delivery time was 1 week! Have now received an e-mail say my order is " on hold" as the product has a "lead time" of 4 weeks. This company could have told me this at the time of purchase instead of having me wait and then deliver the news about the lead time when the delivery date has already passed. This is shocking business practice and I have cancelled my order. Hopefully I will get the money back as it appears others have struggled to do so when dealing with these people.
written by Victoriac213 on 14/02/2018
Poor quality good and awful customer service. Totally fobbed off over faulty product. Avoid at all costs.
written by hotsugar3x on 05/09/2017
Won't go anywhere near these people, took 15 days to deliver an order then claims not all items are in kept in stock even though there is no mention of this when you place the order. Then delivers an incomplete order!
written by 98Roberts on 17/05/2016
Terrible customer service waited nearly 2 months for half the order!! Now just trying to get my money back. You've been warned do not use!
written by Review78 on 24/09/2015
Our order took nearly a month to arrive with updates only coming when we contacted them. These updates were completely false, "early next week" sort of thing. Early next week would come and go and another chasing email would elicit a similar response. We were told on 2 separate occasions that when the item did arrive with them that it would be sent out on a next day delivery service, which to be honest, when they're charging £7.50 to deliver a handle I would expect next day delivery anyway. Long story short, the item was finally despatched... On a 48 hour delivery service, so they couldn't even honour that. Would I use them again? Hell no Would I recommend them? Not a chance
written by BarryChoppa on 26/05/2015
after waitin over a month for the goods i ordered it ended up being the wrong set
written by Law414 on 09/04/2015
Ordered virtually a complete bathroom install from their alias Splash Direct,after two weeks and a couple of missed deliveries one pallet from two arrived with half the order,after several unanswered emails,because you can't contact them by phone,i have had to get a partial refund via Paypal. One company nobody should bother with.
written by Chapstickxxx on 30/03/2015
Order took several weeks to arrive. Emailed the company countless times to which I either got a generic response or no reply at all. Order arrived damaged and was clearly used. After 3 weeks waiting it's not worth messing around returning it. Avoid this company at all costs unless you're not in a rush or don't mind second hand goods!!!
written by JosePearson on 15/12/2014
This company is so poor its unreel! Nobody there has no clue about bathrooms and are rude. Dont waste ur time with these people
written by Chadw450 on 13/11/2014
Got sent a damaged/used item and despite contacting the store on several occasions they just ignore all my messages. I think this 'company' is run by a teenager with no business sense, with a website which was probably designed as part of a school project. Avoid them at all costs!
written by msAlvarado320 on 18/09/2014
The site is awful Every product is... Rubbish Really rubbish! Irritatingly awful Bland Lifeless Excrement
written by uzFarley4 on 05/09/2014
The towel rail took about 3 weeks to arrive and came in a box which looked like it had been used several times previously and was completely covered in old tape. The rail had clearly been used as it came complete with scaling and damp inside, but after 3 weeks of waiting I just needed to install it so I haven't got time to mess around sending it back. I certainly won't be using 'ebaths' again that's for sure!
written by MathiasSmith243 on 31/07/2014
sent me a used item n not even replied to messages. was delivered late and came in an old dirty box. absolute waste of time. website looks like it were made by a 5 year old too!
written by Valikins on 07/02/2014
Having had no sink for 2 weeks due to my incompetent kitchen installers, I am very happy today that the replacement I had ordered from ebaths arrived this morning exactly as originally promised. I get so sick of sites who take my money and then say that delivery will take 3 weeks, but ebaths really kept their word, having checked their stocks for me BEFORE I placed my order. Their communication was not brilliant, tho they assure me that they are working on this, being a fairly new site. Haven't had the sink installed yet, but it looks great in the box. A happy customer so far.
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As rated by our community of reviewers
Dappyping's Comment
Written on: 13/11/2014
Sounds about right!