Vado CEL-128C/SQ-3/4-C/P shower mixer. I bought an expensive Vado shower mixer thinking I was buying quality and reliability. The 12 year guarantee seemed impressive but sadly I was to learn it is worthless. When my temperature handle jammed on hot I contacted Vado customer service. I was feeling confident that the 12 year warranty would solve my problem. No chance! The first thing they do when you request an engineer is send you a long list of terms and conditions about how they are going to charge you £90 to turn up and £60 per hour after that. One of the things on the list is that they will charge you if you haven’t serviced your shower annually. Who ever heard of servicing a shower? Have you ever serviced your shower? Me neither. I had a Mira for 15 years and never did any more than turn it on and off. Vado showers require the customer to service them every year. I was completely unaware of this as 1. Who ever heard of having to service your shower?, and 2. The fitter had thrown the manual away . To do this, you need to go to B&Q to buy special tools you probably don’t own. Then you need to dismantle the whole shower to access the valveinside that requires servicing. The design is so poor that I spent hours trying to do this and had to give up. The grubscrews that hold the handle on are extremely difficult to locate the hex key in. To rub it in, When I managed to get one of the three grubscrews out, the handle that was supposed to pull off easily won’t budge at all! Vado customer service is not interested in offering anything approaching the kind of service customers might expect when buying a high end shower. My advice is to avoid like the plague!