written by 129McClellan on 14/08/2017
Having had a savings account for over two years with Virgin, went through the on-line 'close' procedure by transfer to a nominated account. This was confirmed with the correct details on the website, which I printed off. Virgin quote money should be transferred usually in a couple of hours and in any event by close of business the next working day. Two days later there was no sign of my money in the nominated account. Rang customer services at 10:30am & was told no such transfer request had been recieved (I had the print out in my hand!). While the Cust. Service person waited I went through the procedure again. Again this showed as successful, which the lady confirmed. The Virgin account now showed a balance of zero. Twelve hours later and no sign of my money in my nominated account. By now it was Friday night, so no expected banking activity for 3 days. Conclusion: Even if the money turns up in my nominated account on Monday, I will have lost 5 days interest, as it's not in either account (where is it?). Very unprofessional and I only wish I had read the overwhelmingly bad reviews before placing my hard earned money with Virgin. Never again - and I'll be telling all friends & family to steer clear. Legal action will follow if the money does not turn up on Monday.
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