AVOID THIS BANK

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Santander
★☆☆☆☆
1.3
8.0% of users recommend this
  • Ease of Use

  • Customer Service

  • Value For Money

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EliezerDaniel340's review of Santander

“AVOID THIS BANK”

★☆☆☆☆

written by EliezerDaniel340 on 21/01/2020

Worst customer service I have ever received in my entire life.

A bunch of incompetent losers who are for some reason unable to do as much as send me a new card after the old one expired (ordered 3 of them never arrived to my address although verified with them 3 times and its not a communal mailbox/one of them arrived to a random branch I don't have easy access to, and one of them arrived to my old branch & when I got there it wasn't there - btw still don't have the card as of this moment 3 months after expiry!!). The cherry on top was when the bank blocked my access to online banking (still don't exactly know why?) and again it seems impossible to send me the new security details via post (so far only received 1 of 2 letters as the one went missing somewhere apparently? so patiently waiting for the 2nd batch to get lost somewhere in the universe or being delivered to random places?!?! fingers crossed lol).

This situation has effectively left me with no access whatsoever to my account & money and I can only retrieve £300 in cash in branch with my ID while being look down upon and really not being treated very nicely (softly spoken). So far I have only experienced a complete lack of professionalism and human, understanding approach and have been treated like dirt when really I've done nothing wrong. Nobody seem to really want to help you although they're the ones causing all the mess in the first place. So far I haven't heard one apology about all the inconvenience caused (and that it is hell of an inconvenience not having access to my main account !!! !) Being utterly appalled by this experience is an understatement.

The minute I have access to my account/money (even if it means I have to go down to a branch every day to retrieve £300 in cash at a time) I am closing down the account and never looking back as I don't want to have anything to do with this caricature of a bank ever again. Please for your own sake avoid at all costs.

  • Ease of Use

  • Customer Service

  • Value For Money

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