Disgusted after 30 + this year

Just as we were leaving on a very special 40th Anniversary holiday, we discovered that we had forgotten our insurance policy. I hadn' realised that I had been transferred to a platinum account. Much panic ensued but eventually contacted RBS who sorted things out , gave me a policy number and contact number if there was a problem. This is the service I have always had from this bank.
However today I went into my nearest branch and felt a rather unhelpful experience. I nad bee saving up £2 coins and decided to put them into a little account from my new grandaughter as well as asking for a printout of an account I keep for staff Xmas night. On entering the bank, now knowing no familiar faces from the Armadale branch I was met by someone obviously trying to reduce queuing time.

Grievences-Can't give printout would have to come back in at least a week for this--not would you like it sent out.

Can I open an account for my grandaughter--Not today you will have to make an appointment. Money I had saved the had to be machine counted and eventually put into my Royalties. Tried to make an appointment- nothing for 3 weeks.
However the next comment absolutely enraged me. I am a teacher and don't finish until 3.15pm. No appointments after 3.00pm. " However you don't work Fridays how about this." Big misconception!!!! Children go home Friday TEACHERS DON'T. So when do I get to the bank. I AM NOW LOOKING FOR SOMEWHERE MORE ACCOMMODATING FOR HER ACCOUNT.