DISGRACEFUL AND APPALLING

If I could leave no stars, of course I would. the customer service level is below the standard that any company should be let alone a UK bank. Absolutely disgraceful and despicable and truly shocking. I have received better customer service in 3rd world countries. Their waiting is so long and telephone banking with them can be so frustrating and time consuming to simply do a 30 second transfer. They always apologise without sincerity only to give the same service again. They seem to not care about their customers and how customers feel. In January 2017 there were times when I was on hold for over 1 hour. There have also been times where I have been told off for making a complaint. They simply do not care about wasting people's precious family time by keeping them on hold, for extremely long periods of time. I have had to make numerous complaints just this year and every time receive an empty worthless apology only for the same repeated service. It is basically totally , utterly ignoring the customer feedback. Having been with them for over 30 years, I am now considering leaving them altogether and reporting them to their regulators. Never known anything like it anywhere where people are kept on hold for enormous amounts of time, 40 mins, 50 mins, 1 hour, 1 hour 30mins. When time is so precious when you work full time Such length of time on hold is frustrating beyond words.