written by Gonzaleswt1974 on 31/05/2021
I started using HSBC when they lured me in as a student with a free overdraft. Being naive I did not know how they would get their pound of flesh and another pound and another until there was very little of me left. My current account was with HSBC and later my business account also. I trusted them. Over the years they exploited me time and time again. Why did I feel loyalty to this bank? It must be because I believed they had helped me as a student. I know realise it was like a drug dealer or pimp or prison "friend", securing devotion, with an apparently free gift. I finally closed my HSBC accounts when, during this pandemic, not only did they offer me zero help, but they piled charge upon charge, fining me, when they are the ones who made mistakes. I am now pursuing my case via the banking ombudsman. Their online banking experience is dire. Their website is slow and difficult to use. Their staff are rude. They treated me with contempt even though I had been a loyal customer for years.
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