Shambles… shocking bank, poor customer service

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Co-operative Bank
★★☆☆☆
1.9
From 248 reviews
23.0% of users recommend this

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Georgelab's review of Co-operative Bank

“Shambles… shocking bank, poor customer service ”

★☆☆☆☆

written by Georgelab on 06/12/2022

Debit card continuously blocked after making 2-3 transactions
Shocking customer service - they just blame visa and fraud security, but this isn’t constantly happening with other banks, as others have a better system in place .
Call centre appalling -wait times 60 minutes plus
My worse experience is of the defensive manager who had terrible managerial/ customer service skills . No wonder it’s a shambles, with a manager attitude like that!
Bye bye cooperative …. Time to move to a better bank with better systems and better customer service , cooperative is not that ethical after all

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