Avoid for business banking - terrible customer service

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Clydesdale Bank
★☆☆☆☆
1.4
10.0% of users recommend this
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Jaliyahm341's review of Clydesdale Bank

“Avoid for business banking - terrible customer service”

★☆☆☆☆

written by Jaliyahm341 on 19/04/2017

Every stage from filling in the original Clydesdale online application took an age, and the information on their website about my nearest branch was incorrect - the map shown was for a completely different place and the website didn't mention that the branch worked only on an appointment basis
A long time after submitting the necessary ID documents i got an email asking which countries I was expecting to receive money from, and promising me a reply within 3 days of my answer.
i wrote back to say that i expected to receive a maximum of €1,000 a year from a German-owned company in Ukraine.Having not heard back after two weeks I rang up and was told my application had been turned down but they wouldn't tell me why.
When I pressed for an answer i was transferred to someone who said at first that they couldn't say why, but then admitted that the reason was that getting €1,000 from Ukraine was seen by Clydesdale as proof that I was in the money-laundering business.
If you want a bank that will communicate with you I suggest you try elsewhere

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