Refused to cancel direct debit
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“Refused to cancel direct debit”
★☆☆☆☆
written by Diya362 on 20/04/2017
Phoned to cancel direct debit for Kwikfit insurance who sneakily make payment pending 5 days before expiry of policy ,as I had already reinsured for a third of the price with a new company and Kwikfit had doubled theirs for no reason .l was told that I had to contact Kwikfit and that they were now in control of the direct debit ,however they were not answering the phone for 2 days prior to the expiry of the policy and bank of Scotland despite my instruction paid them anyway .who,s money is it ,do I now have to buy insurance from those people for ever ? New banking for us ,is this what cahoots means
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Dw80's Comment
Written on: 13/06/2017
Your review is under Bank of Scotland, but maybe it should be Kwikfit?
I had a similar issue a couple of years ago. Most insurance policies "auto-renew". This means you have to specifically tell them you do not want to auto-
renew it. I now do this whenever I take out a policy. Kwikfit were not being sneaky, it would be in the policy documents they sent you originally, and they should have sent you paperwork in advance which should also have told you this.
The Bank of Scotland were right to tell you to contact Kwikfit as you should always try and cancel through the company rather than the bank (although you could also have cancelled the direct debit via online banking) as that could result in missed payment charges being applied by Kwikfit. It's best to cancel with the company, and then the direct debit stops automatically. If you are unsure you can cancel it yourself after the final payment has been taken but you should still tell the company.