written by on 23/11/2011
I have had a NatWest account for 34 years and have seen a gradual decline in customer service levels to the point now where I pay for a premium packaged account, don't have a relationship manager and am now been forced to change my account to a higher cost premium account. I've had enough! - the focus on customer servie has been completely lost and I am now going to change banks, taking my current account, the current account with my husband, all my savings accounts and investments too. So long NatWest - it was nice knowing you....
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers