Only use as a last resort
“Only use as a last resort”
★☆☆☆☆
written by lou1809 on 21/06/2017
This bank is beyond a joke their online banking is always down,latest one being down since about 4pm yesterday it is now 8am the following day and it is still down even worse we can not check what we have in the bank any bills will not be able to go out as incomes will not be processed until its fixed which they are saying will be around 3pm 24 hours later. The worst part is they charge us £17.50 fee a month for this joke. Oh and don't get me started on telephone calls around 45 min wait.
-
Ease of use
-
Customer Service
Was this review helpful?
1
0
Top 5 Bank Accounts
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by our community of reviewers
-
1
Access Equity Release - accessequityrelease.com
6 reviews read latest review
2
Lloyds Bank - www.lloydsbank.com
32 reviews read latest review
3
Barclays Premier Account www.barclays.co.uk
24 reviews read latest review
4
Latest items in Bank Accounts
-
Access Equity Release - accessequityrelease.com
Date added: 1st June 2023
-
Tide Account - www.tide.co
Date added: 10th May 2020
-
TSB - www.tsb.co.uk
Date added: 28th July 2016
-
Lloyds Bank - www.lloydsbank.com
Date added: 28th July 2016
-
Barclays Personal Reserve Account
Date added: 20th December 2013
Latest items in Bank Accounts
See Also...
- You are here:
- Review Centre
- Saving and Banking
- Bank Accounts
- thinkmoney Managed Current Account www.thinkmoney.co.uk
- lou1809's review
Thinkmoney's Response to lou1809's Review
Written on: 23/06/2017
Unfortunately, on 21st June we experienced a technical failure in one of our datacentres. This meant that we weren’t able to service customers either online or over the phone for a period. It also meant that we were unable to process incomes (both BACS and Faster Payments) into accounts or make payments due out of accounts.
Customers’ cards continued to work in store, online and to withdraw cash throughout the period.
Throughout the day we were able to provide customers in urgent need with access to cash. We also worked hard to keep customers up to date with progress throughout the day.
We were able to switch to our backup datacentre and all services we restored and incomes and payments were processed by 7pm.
Please accept our apologies for this issue – we do understand its effect on customers. As you were impacted by it please contact us directly via the contact us section here on Review Centre so we can log a complaint for you and try to put things right.