TSB Reviews - www.tsb.co.uk

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Latest Reviews

★★★★☆

“Happy new TSB customer”

Written on: 26/10/2017

I've been with TSB for three months now, having switched from Smile who seem to be going through their death throes. I applied for a Current Account. The online application went smoothly and I was accepted straight away. I received my debit card and PIN a few days later. The chequebook took longer - about 12 days. I used the Current Account switch service to switch accounts. There were some glitches here, but not TSB's fault. The online banking is far superior to my old bank. It's neatly… Read Full Review

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★☆☆☆☆

“... expect to be treated like a scrap paper”

Written on: 18/01/2017 by TheMomentHumansBlink (17 reviews written)

i have my main account with them, usual transactions with money going in and out every now and then. suddenly i was unable to do any transactions. got in touch with customer services who said to wait for a letter that will arrive the next day. no letter after 3 days. so i went to the branch only to be told that my account will be closed. no reason given, just to wait for the letter. 8 direct debits & 8 standing orders to sort out. they are not interested to speak to you to find out what's… Read Full Review

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★☆☆☆☆

“banking error”

Written on: 15/11/2015 by RyleeHardy (1 review written)

I have been a customer with theTSB for 23 years. I deposited 8 cheques with the TSB 1 cheque for my sons account and 7 for mine, I was given receipts which showed the funds had been deposited in the right account. A week later upon checking my account I found that NO cheques had been deposited in my account. Contacted TSB who couldn't find the transaction then when they did they removed the funds from my sons account without making contact with him. When he queried the withdrawal he was told… Read Full Review

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★☆☆☆☆

“Can't even complain as can not get anyone to speak to...”

Written on: 19/05/2015 by BrielleMcKinnon (1 review written)

Complaint sent in 13/4/15, still no response.......spent the last two hours trying to speak to someone in Lloyds re complaint. Passed between numerous departments, given numerous no's for Lloyds, but all operating automated telephone system and cut off when giving present TSB account details!!… Read Full Review

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★☆☆☆☆

“stranded in Bangkok”

Written on: 24/02/2015 by JoelSlattery (1 review written)

My son has just landed in Bangkok for a few months travelling. He went into the bank before he went to see what would be the best way to organise his finances and they told him he could use his VISA debit card at ATM machines over in Thailand. Asked him what countries he is visiting and said they would put this on his file so he would be able to make withdrawals over there. Landed and has tried to make withdrawals and the ATM machine is declining the transactions. So I now have a very worried… Read Full Review

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★☆☆☆☆

“Security on Security and unhelpful Customer Service”

Written on: 07/01/2015 by Lane138 (1 review written)

TSB standalone Daft and inaccurate security questions required to set up an online payment. This is in addition to the card reader provided with the account. "Fail" security because of their questions and a trek to a branch is required. So the card reader is insufficient to provide security ? Customer services hopeless at resolving anything - unable to discuss previous contact. So much time was wasted in setting up the account with multiple branch visits to verify the same ID that I regret… Read Full Review

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