Bad Customer Service & High Charges

Secure Trust Bank Current Account
★★☆☆☆
2.3
29.0% of users recommend this
  • Ease of use

  • Customer Service

Gerardoe344's review of Secure Trust Bank Current Account

“Bad Customer Service and High Charges”

★☆☆☆☆

written by Gerardoe344 on 20/11/2014

I entered into an IVA and this bank was recommended to me by the provider. Considering I was put in financial difficulties and had to resort to an IVA I am lost to why they would recommend a bank that charges £12.50 monthly fee, on top of that they charge 50p for every cash withdrawal. My worse moment was when I had a bill unpaid because of insufficient funds, this happened on my payday, when I investigated it I was informed that the direct debits are taken out 00:001 past midnight on the day they are due but my salary isn't put on my account until 08:00AM.
They then tried to blame my works bank for the delay (which since I have changed banks, my salary appears in my account just after midnight on payday). The customer services is awful, there is rarely a straight answer to any of the questions asked. would never recommend this bank to anyone.

Gregor123's Comment

Written on: 24/11/2014

i pay £9.95 for mine with ClearCash (less than what i incurred from my old bank in overdraft fees!) and ive never had a problem with loading it via various means. The other beneficial thing which may appeal to you is their Creditbuilder tool

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