Switching to Natwest

My experience of opening a bank account with Natwest has been dreadful!

I applied for a Current Account online: to finish the application they wanted physical copy of passport. I went to a branch in Central London and they did not know how to process it so they asked to re-submit the application from scratch!?! (with new credit check, etc.). I spent useless time with the customer service, then decided to take an appointment with another Natwest branch. I had to file another application but the worse is the following:
1) the advisor filed an application for a credit card that I did not ask for!? (another useless credit check!)
2) the advisor wanted to sell me a home insurance but her offer was completely off from my actual needs.
3) I asked to switch account from my old bank (Natwest advertises they have the best switching team: everything sorted in 15 days!!) but the advisor forgot to submit the form, so I had to call the call centre again to push it after 3 weeks.

Another 4 weeks passed after that and not receiving any news I called again the customer service (4 times!): I was told that they were still not able to get the list of direct debits from my old bank "We have sent 2 faxes" -> can't you just call them, in 1-month time ??? What's the value-add of this service? I could have done it myself much faster!

The worst sales and service experience ever (and I have not even been affected by the huge recent computer/technical mess!?).

OTHER CUSTOMERS WILLING TO CHANGE BANK ACCOUNTS SHOULD DEFINITELY LOOK FOR OTHER OPTIONS THAN NATWEST. I may decide to move account again shortly.