The Worst Customer Service

Click here if this is your business
★★☆☆☆
1.8 / 5
21% of users recommend this
Click here if this is your business
  • Ease of use

  • Customer Service

Guest's review of Natwest Current Account

★☆☆☆☆

“The Worst Customer Service”

Written on: 14/04/2012

Had an account which matured during last year. Needed a Tax certificate, I spent over 30 minutes on the phone asking various Customer Advisors if a certiciate could be sent. I was shunted around the system, explained in detail what I wanted to various 'Advisors', they were clueless. I never got the cetificate I needed, even though I was able to provide all the account details they could possibly need. I will now write a formal letter asking for something that from any other Bank or Building Society would be a 2 minute phone call. I also complained online using their complaints procedure. To date no reply.

  • Ease of use

  • Customer Service

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0