Beware V-P!

I have bought from them twice before for non-clothing purchases (candy and housewares) and have been surprised how long it takes to get an item. The delivery is always delayed (happening 4-6 AFTER you pay for it), and then it is always delayed inexplicably in transit.
This time, I bought a winter coat and it did not fit. When I go to return it, I see that they do not cover the cost of returns. They want it in the original box, original packaging, and when I went to ship it (V-P recommend "Recorded/tracked" delivery) and it came to...£25.00! Outrageous!
Never ever use these people. You can shop in a store cheaper. Worst return policy and even worse process for the returns. Super slow getting items to you but instant demand for payment.
I thought that it was illegal to charge someone's card before an item shipped?! Please, I love to shop and I love a bargain but I am telling you not to use them!!!!
Avoid!!!!