I was surprised but delighted with your response and the replacement parts, that was unexpected but nonetheless more than welcome. The unit is up an running and we can watch the monitor whilst out in the garden, a luxury we had lost. So many thanks again, I agree with some comments the camera could be far better using upgraded electronics and a better battery however this all adds to the overall cost, nonetheless I am quite happy.

Angelcare monitor is very disappointing! The camera is terrible. It is very small and the picture is not clear. It is very difficult to see the baby from this camera even if you get close to it. The battery goes off very quickly if you do not have it on the base all the time. The room of my baby is on the first floor and this monitor does not get a signal at my sitting room and the kitchen area at the ground floor. So I have to put it on the first steps of the stairs to get a signal. The sound of this monitor is very very low. And the battery can go off without a loud warning. So it can go off and you may not understand it unless you have it next to you. This is very dangerous. I would not recommend it to anyone. Technology now is far ahead than this monitor. I am very disappointed because we gave 220 euros for this monitor and it does not help me at all. And a good monitor was so important to me because my husband works abroad and I have two bigger boys and it was so important to move around the house without being worried about the baby when he sleeps. As soon as I can I will buy a better one.

I was given the angelcare baby monitor as a gift from my mother in law for our little boy today it blew up & th wiring on the end of the parents unit has frayed. as we did not have the reciept we have to now go out and buy another one... this time i will be putting my trust into another brand! As a mother i rely heavily on the monitor for my sons safety as we live in a large house and its impossible to hear him crying in his room, when the monitor i had no idea and assumed my son was happily asleep when in fact he was crying his poor little head off, not impressed!!

I was recommended this baby monitor whilst pregnant, and although it is expensive, you can't put a price on the safety of your newborn! The parent unit of the monitor has repeatedly switched itself off with full battery and no warning. You assume all is quiet in your nursery, when in fact it has just turned off! I have lost all faith in this monitor as my son could have been upset, or worse still choking or in distress and we would have been none the wiser. Has been returned to the manufacturer and am assuming it is a faulty batch - be aware.

We bought the Angelcare Baby Monitor for my son who was born in December. My husband and I are both quite paranoid and would take it in shifts to watch him so one of us was always awake with him whilst he slept. This product was really helpfull in the early days as it meant we could both get some sleep. Now, nearly 6 months on and my son has just started sleeping in his own room. He goes to bed at 7pm and we only use the monitor now and not the sensor pad. I do have one issue with the monitor and that is that it is not loud enough. Imagine it now, I'm downstairs watching TV and it is extremely hot so I have the fan on in the living room. I can not hear the monitor when my son has a wriggle or sigh. However, the monitor is loud enough when I am asleep in my bedroom, I do infact turn it down a bit then.

Angelcare products are fabulous. I recommend them to anyone. Angelcare UK phone number on the other hand, never gets answered and I was kept waiting 15 minutes unanswered. A second call I was caller 4 then please wait for the next available operator, they never answered, call time duration, 20 minutes. NO WAY TO TREAT CUSTOMERS WAITING TO PAY THEM MONEY Very dissapointed in the UK team and as a result have written to Angelcare Canada to express my concern. They make monitors, they should monitor the bloody phone. Bill Scotland

I purchased new off an ebay store. When I came to set it up the charging unit for the parent held monitor seemed to have a bad connection. Although this isnt ideal when you buy a new product the aftercare service more than made up for a minor issue. I phoned Angelcare direct, as it advises in their instructions. Without proof of purchase or any questions asked they posted me a new one straight out! Thats what I call excellent service. Easy to set up - there are simple video set up instructions on the Angercare website which is great as then you know you are doing it right. Im not an over anxious person usually but i felt if i was spending money on a monitor I was happy to spend that little bit extra to get one that monitors sound and movement. I would certainly recommend this product. First time parents.

Absolutely brilliant!! Such peace of mind knowing that my son was being monitored whilst we slept. Only ever went off when we forgot to turn off the monitor once he was up!!! Annoying to have to race back up to turn it off but just showed us how reliable it was. recommend 100%.

We bought this monitor when our first daughter was premmature. We used it for our second daughter who was also premmature. Our daughter passed away in her sleep through the night and it NEVER alerted us what so ever. The unit and parent unit were both turned on. We thought we had peace of mind, be careful.

I was trying to decide on which monitor to get while I was pregnant. Our baby was then born premature at 28 weeks. Before we left hospital, we received a pack from BLISS (the charity for babies born too soon, too small too sick) with a voucher for the Angelcare Sound and Movement monitor. Since premature babies sometimes 'forget' to breathe and I had witnessed a few scary episodes while I was in the Neonatal unit, I thought this would be perfect. It detects sound and movement and to be honest the lack of movement is the most important part to us.
I ordered it straight away and have to say I am extremely happy. I found it easy to set up (considering I get my husband to do all the setting up of things around the house) and we haven't had a single false alarm. It amazes me as to how sensitive it is at detecting baby's breathing.
After just one week we moved baby from moses basket (that had a horribly thin mattress) to a cot and I was worried that it would not work as well with the sensor pad being placed under a thick mattress with several layers on top, but it does!
I also read other reviews where about 4 parents said it saved their babies lives by detecting when the baby had stopped breathing.
Complete peace of mind and we've been using it for exactly a week now.

I bought the andgelcare monitor with sensor pad a year and a half ago for my son and was hoping to use it for my daughter due Jan 2011. There is constant clicking static, the batteries have to be popped out and back in and then turned on or it won't operate otherwise. The unit doesn't last more than 20 min's without being attached to base charger, and I heard the alarm go off AS I WAS WATCHING MY SON MOVE AROUND IN HIS SLEEP. I called the "customer service" department and spoke to someone who was disgustingly rude, and didn't even pick up the phone identifying that I had called the angelcare customer service line. She told me that I probably broke it somehow and they are not fixing it. Worst $200 I have EVER spent....but that's what I get for buying a product from Quebec and expecting them to back it up. I would never reccomend this product to anyone even worrysome mothers

We bought this monitor for my son who was born at 23weeks and came home on oxygen. We read the reviews before buying and thought even if there were a few false alarms it would be worth it as we would rather have the peace of mind, especially at night. My son has now been home for 4mths and we haven't had one false alarm in that time and it has been used in both his moses basket and his cot. It does definitely work though because on numerous occasions, in my sleep state, I have lifted him up forgetting to turn it off and it has alamed. I find it very reassuring if I wake in the night to see the ticking symbol indicating he's moving. a fantastic buy and well worth the money!!