My family and I recently booked our first cruise holiday through Ozcruising, and I must say that our experience was nothing short of exceptional. From their user-friendly website to their knowledgeable and responsive customer service team, Ozcruising made the entire booking process a breeze. Navigating the Ozcruising website was incredibly easy, with a wide range of cruise options available for various destinations, cruise lines, and durations. The search filters allowed us to find the perfect cruise that met our preferences, and the detailed information on each cruise listing, including itineraries, ship amenities, and cabin options, was comprehensive and informative. Once we had selected our cruise, the booking process was straightforward and secure. We appreciated the transparency in pricing, with no hidden fees or unexpected charges. The option to pre-book on-board activities, dining experiences, and shore excursions was a welcome addition, allowing us to customize our cruise experience and plan our holiday with ease. What truly set Ozcruising apart was their exceptional customer service. Upon booking, we received a confirmation email with all the necessary details, along with helpful tips and advice for first-time cruisers. When we had a few questions regarding our booking, the Ozcruising customer support team was responsive, friendly, and knowledgeable, addressing our concerns and providing us with invaluable guidance. Throughout our holiday, the Ozcruising team checked in with us to ensure that everything was going smoothly and to address any issues we might have encountered. Their attention to detail and commitment to customer satisfaction made us feel truly valued and well taken care of. In conclusion, our experience with Ozcruising was outstanding, and I would highly recommend their services to anyone considering booking a cruise holiday. Their comprehensive website, competitive pricing, and top-notch customer service make them the go-to choice for hassle-free cruise bookings. We look forward to planning our next cruise adventure with Ozcruising!

After my fruise was cancelled due to Covid it has been a disaster nightmare-- 10 emails not answered and noone to talk to on the phone. P&O answered my emails but said once the booking is made with OzCruising it is them that I have to speak to. I guess the $1600 I paid is gone. I will never use a company that doesn't have a phone number and Ozcruising will never have me as a customer again. Beware -- it is much better to book direct with the cruiseline.

They basically take your money and fail to pass it onto the cruise lines. No phone numbers to follow them up with, just email to which they occasionally respond - but without returning the money, even though the cruise was cancelled and they never actually paid the cruise line. Its appalling and despicable that people like this can continue to do business. Karma bus will come for these low life's at some point

I have booked my 4th cruise with Ozcurising and have always been very happy with the experience. I have booked this cruise on Royal Caribbean and are really looking forward to trying out the Ovation Of The Seas.

I had to change my booking to a later sailing due to Covid cancellation of the cruise I had booked. I found the process was very easy. I booked a new cruise and emailed Ozcruising to transfer it over. They even provided me a discount to what the cruise line price was direct.

I have booked another Royal Caribbean cruise today for next year. I found booking with Ozcruising such an easy experience. I love that I am in control of my booking and can change the cabin number by myself without have to call up to do it.

Warning stay away from Ozcruising company they will take your money and not give it back if your trip is canceled We had our cruise canceled back in August last year and we are still waiting to have our money return. The said it would take 90 days. They told us in December that Princess Cruises returned our money and it was in the line to be processed We are still waiting, it has been way over 180 days now and we still don’t have our money returned even though it was given back to them in December Don’t trust them. They are hiding behind COVID and using it as an excuse so as not to give customers their money back. They don't even have a phone number anymore to be able to talk to them. What are they hiding?

We are waiting for our refund for over 5 months. We found out that P&O have sent the refund back to ozcruising on the 21st may and we cannot get an answer from them. They will not answer emails or phone calls and P&O cannot get in touch with as well 

We have used Ozcruising several times, have found the website easy to use, they respond to queries or problems quickly and try to solve problems quickly. Have found them very helpful on the phone. We would recommend them to anyone for good efficient service and best prices.

We had used Ozcruising twice before and normally it was hubby doing the booking. Four weeks ago, I decided to contact Ozcruising to book a PNG cruise through email. The email was answered almost straight away and I did all the booking with our future cruise deposit too. I had more questions re the visa to PNG and they were answered straight away through email. I was very impressed with their prompt services. Their website is easy to understand and no surcharges for credit cards. On Sunday I read in the newspapers that the prices for our cruises had gone down by $388 with an additional $100 OBC. I emailed the consultant (not sure if we are allowed to mention name, Her name starts with J) requesting her to reduce the prices too. I don't expect her to reply so quickly. Mind you that day was Sunday. She replied me almost straightaway again and cancel my original booking and rebook our cruises at a reduced rate. How good it is? I already logged in my personalizer and everything was right. Furthermore, if we go to Ozcruising and go to My Account, all the on board credits are there and the balance due date etc. I would highly recommend Ozcruising to anybody who wants a cheaper fares than other travel agency as their prices are normally cheaper, their website is easy to navigate, the consultants are nice and pleasant and you can log in to your account to check your balance etc. Thanks, Ozcruising for doing such a good job

We booked a cruise with Oz Cruising to be had 8 months out (booked sep 2013 for Jun 2014) and wanted to cancel it less than a week later because of work relocation. The reply was so typical for an Australian Company - "you ticked the box on our T&C which says no refund". We are from Australia but have used US based companies several times, and NEVER have we had a "leave us alone" answer like this. After arguing the case they finally agreed to refund less $100 in 'processing cost' - but alas the refund was never forthcoming and emails not responded to. It is unfortunate but in the future we will be booking all our travel with HolidaysToGo based in Texas US. Australian companies really have to learn about CUSTOMER SERVICE.