HummingBird Cars www.hummingbirdcars.co.uk

AVOID AT ALL COSTS

We stupidly prepaid a taxi to the airport but hummingbird could not fulfil the booking which is fair enough. However, instead of refunding the money straight away, they just took the money and never gave it back.

After numerous emails they just go silent and either stop responding to emails or promise they will process the refund which up to this day (3 weeks later) I'm still waiting for.

If you want to work with a decent and reliable taxi company, do not use them

Massively disappointed and will warn others to NEVER use this company!

I used Hummingbird for a airport transfer. The service was impeccable, our flight arried slightly early, the driver was already waiting! FANTASTIC organisation! Furthermore the car was clean, the driver who was immaculatly dressed was very polite and helped me with my luggage. The drive home was smooth. All in all I couldn't have expected more. Fantastic service I will definitely use again and would RECCOMEND to all.

I booked a transfer online to collect me from Stansted, i had no luggage so i was out early, i thought I'd get a coffee as i was early, but to my suprise my driver was already at costa waiting with a name board!!!!

He was smartly dressed and his vehicle was new and clean, brilliant experience, highly recommended!!

HummingBird Cars have provided me with an Excellent, Reliable, Friendly Service on a number of occasions. Fantastic value for money and i have no hesitation in highly recommending them!

Used these guys to transfer me from London to Gatwick, great service! I had booked a taxi for 9 am received a phone call from hummingbird letting me know about heavy traffic and my taxi was sent 30 mins early. Driver was polite and the vehicle was clean! Overall a great experience!

I would fully er omen and trust these guys.

Was traveling to London picked up by one of the Hummingbird drivers. Driver was smartly dressed, on time, clean vehicle and also helped with my luggage. Could not ask for anymore!!

RECOMENDED TO ALL.

I have never given a bad review, but I had a bad experience with Hummingbird. I booked a pick up at Heathrow for 2:30 - an hour after my plane was due to arrive. For some reason Customs was completely backed up, and i was only half way through the line by 2:30. I called the office and told them that I was on line. The man who answered the phone's English was not too good, but he assured me that they would wait and that my driver would meet me at COSTA across from the exit. I got out after another hour - bleary from an 11 hour flight. There was no one there - actually there were thirty or forty guys there - and i walked up and down looking for fifteen minutes before I called the office. They didn't pick up the first two times i called. When they did pick up They told me the driver had left and they had emailed me. i had turned my email off as my phone was low on juice and they had said there was no problem. They said they had called but i had no record of any missed calls. Then they said they were charging me as a no show because the driver had waited over two hours. I had asked for the pick up at 2:30. It was 4:15 when I called. They were counting the time from 30 minutes after my plane was due to arrive no matter what time i had asked to be picked up. When I finally got the email it was sent at 3:40, and hour and ten minutes after I had asked for a pickup. The only thing they offered me was to get picked up if one of their drivers had a no show. It was the height of rush hour. I told them that i didn't think they should charge me; i wasn't a no show. The guy agreed but said there was nothing he could do, they had a policy of two hours late and the customer pays. After heated discussion said that they would refund my money, which had been paid through paypal. They did not. They were far more concerned that their driver might get a parking ticket than they were for the fact that they had stranded a customer. I ended up taking the tube to Northern London. I wish I had done that to begin with. Even though it was not my fault that we were held up in passport control, they have charged me the full 70 pounds. I think they are badly organized, overbook their dirivers and do not know what they are doing. In ordinary circumstances they may be fine, but don't count on them in a pinch. They are counting on people not prosecuting.

Prepaid for a return journey to the airport but on arrival the driver demanded £36. His English was poor so didn't understand why he wanted the additional payment. I showed him confirmation of my booking and payment but he refused to let us go. He actually grabbed my bags from my husband to hold them hostage!

He called airport security on us but, having seen my receipts, agreed that I had paid up for my journey.

Finally after lots of shouting from him at us, Dispatch confirmed to him that we had paid. At this point we did not receive any apology from him for his aggressive behaviour.

I wrote a formal complaint to the company 4 days ago and have yet to receive an acknowledgement or an apology.

I will not be using my return service and do not recommend that anyone uses their service.

I booked several weeks in advance, to be picked up at my place and brought to the airport. The evening before the travel, they asked me to confirm the booking and I did; they replied that my car would be there on time the following day. But it did not.

When the car did not show up, I started calling. I was told first that the car had had a problem, then that it was on its way and then that they would try to contact the driver. Finally a driver showed up: 40 minutes later. The delay of the pick-up made as meet the rush hour and I reached the airport just before the gates closed. When I was getting out of the car, the driver asked me to pay more than what had been agreed.

Horrible experience, I strongly recommend you choose some other company.

Hummingbird Cars UK

We made arrangements with Hummingbird cars to transport us on 7/26/14 from Heathrow Airport in London, to Southampton. The driver arrived at the airport approximately one-half hour late.

I inadvertently left my prescription glasses on the seat of the vehicle. Shortly after arriving in Southampton in the early afternoon, I attempted to call Hummingbird’s office. After several attempts to get through Leo answered the phone. I asked him if he could contact the driver and ask that he check the seat of the car for my glasses. I indicated I would arrange to meet him to retrieve them. He promised to contact the driver and call me back. I did not hear back from him that afternoon. The next morning I again had difficulty in getting someone to answer the phone. I finally reached Leo. He said he had not contacted the driver but would do so that morning. We were scheduled to depart on a cruise that afternoon. I told him I would reimburse Hummingbird for shipping the glasses to our home. He again promised to call me back. I was not surprised when he neither called or sent me an email.

On returning to the U.S. I contacted our travel agent and asked that she contact Hummingbird regarding my glasses. I thought that Hummingbird would be more responsive to a travel agent. Hummingbird promised the agent he would check and get back with her. He did not respond. She attempted to re-contact him a number of times by phone and email, all to no avail.

We will not use Hummingbird again and our travel agent indicated that they would no longer refer clients to them.