If I could give no stars I would!

I used this 'reputable company' and thought I was getting a great deal, we stayed in Estoi and was flying from Faro. On arrival it was hard to find and there were no instructions on the vouchers that were printed off, when we eventually found it we had a very long wait before we set off. The driver didn't even know where the hotel was! He kept stopping and asking for directions before dropping us off at the bottom of the street and requesting we walk up pointing to the hotel.
On return/pick up we waited outside the hotel as advised and no show, I called the emergency line as you did and they said the driver had been, waited 10 minutes and left as we were not there. We were outside the hotel and had we not called we would have not known he had 'already left'.
I requested he returned to the hotel and she told me he was apparently already at the airport, even though he had been at the hotel (apparently) 5-10 minutes before?
The operator continued to argue with me that he had been there and we were not outside the hotel as advised an after the driver had waited for 10 minutes, he drove off.
Between talking to me she was shouting to her colleagues in the room with her and laughing which was making me more frustrated and resulted in me putting the phone down!
We had to get a taxi to the airport which cost 25 euros in order to catch our flight, I wont be using them again! After reading other reviews online it has proven that this company is very unreliable and not in any way punctual which is important when catching flights, I suppose with the prices you're paying, you get what you pay for!