The driver never showed up. They claimed they made a refund of my money, but I didn’t get anything. They would not even give me the receipt to show me the refund was made. SHAM!

My reservation was paid but cancelled by the driver and I didn´t get refunded. The amount is about 80 euros and it is the first time I worked with this company : so never again !

The driver cancelled, I asked for a refund but nothing appeared on my banking account

I worked as a driver for this company and I haven't been paid for last 3 months. How do they expect us to go and pick there customers up when they are not going to pay us. Dont use this company. If you are a driver starting with them just get your money out and run. I haven't been paid for november 2022 and its February 2023. I have been told I will get paid in March 2023. What a joke!

Terrible service - NEVER use this company. After booking week in advance the driver suddenly changed pick up time from 10am to 5am, then didnt turn up. The company then told me I must pay an extra 105 pounds for a new driver or cancel. I messaged their chat to complain and they just cut me off in mid-chat. Rude, and unreliable

We ordered 2 drivers to pick us up from Paris airport. The landing was delayed by half an hour. No drivers waited for us and no money was refunded by the company.

Do not book with this company because if you have to cancel within their designated timeframes they will not refund you what you have paid into your bank account but keep your money as a credit balance on your account. You then have to book other rides with this company to use up this credit. Be careful and aware of the small print.

The booked taxi failed to appear at GVA. We contacted the UK help centre, but after answering the first call, they kept failing to return calls to explain what was being done. We subsequently provided proof to the UK help centre of calls being made within allowed arrival time, which was referred internally by them on to their Quality Assurance department. No response was ever received from them, in spite of many chases. We referred the case to the Cyprus European Consumer Centre (you have to go via the UK ECC), but they simply got ignored by the company as well. We incurred an overnight hotel, additional train and bus costs to reach our destination, and lost a day's holiday. This Cyprus-based company is an utter disgrace.

Horrible company, my flight was canceled and the driver was noticed but they did not want to refund me. No gesture nothing, even if we called the driver 3h before to tell him not to come. He took my money for doing nothing. I highly do not recommend. It is not nice from them.  

We have used Get Transfer on three occasions in Portugal,USA and most recently Crete. On all three occasions the driver arrived on time, the fares were reasonable and we were transported safely to our destination. In Portugal the driver kindly notified us and posted us on a pair of glasses we left behind. We’ve had a very positive experience using this service.

Terrible refund policy. Ambiguous and designed to make you can book with confidence. BUT - they will NOT refund even due to government or Covid issues. Be very careful using them. A "refund into your account" actually means you might get a voucher. All emails responses are from a bot, and even if you manage to speak to an actual human they repeat word for word the email response and will not allow you to speak to manager. They have nearly £600 of our groups money that they are refusing to refund to us and keep stating that the money is refunded to my "personal account" but this is an account they created on their website to hold the money, instead of returning to us - which is not a refund, it is a voucher.

They offer ‘free cancellation’ but when the French Government announced in December 2021 all but essential travel from the U.K. to France was against the law we had to cancel our 2nd January 2022 trip. We immediately informed them and requested a refund but all they will offer is a voucher/credit note/credit to our Gettransfer account. DO NOT USE THIS COMPANY, THEY HAVE ZERO INTEGRITY AND HIDE BEHIND SNAKE WORDS AND DOUBLE TALK.

Do not book a transfer with Gettransfer in these uncertain times. We had booked a transfer with GetTransfer to take us from Geneva to Meribel, for around £450. The French government then change the isolation rules, meaning we could not enter France without quarantining, and so we were forced to cancel our holiday. When I approached GetTransfer for a refund on our transfer, I was told this was not possible. I called and was told I had to email my request, but when I email, they only respond with they are not able to refund me. I cannot speak to anyone on the phone who doesn’t just tell me to email and am essentially out £450. They offered a voucher, however after the customer service or lack thereof I have received, I would not wish to use this company even if it was possible to get out of the country again this year, which it may not be. Avoid – companies need to be flexible in these times, and accept that there are circumstance outside of their customer's control, and in these circumstances, they should offer a refund.

DO NOT USE!!! Their website makes it clear they give free cancelation. This does not consist of a refund but the money goes in to what they call your 'personal account' which isn't your bank account but your account within get transfer. If it stated this clearly on the part that says free cancelation and not in the tiny terms and condition I never would have booked!! They are now holding £550 of my money and are refusing to refund me! I have contacted customer services they just keep sending me their terms of agreement. MAKE IT CLEAR ON YOUR WEBSITE!!!

Do not use. I booked a transfer with them from Lyon Airport to Lyon Downtown (and return). The driver never showed up at the airport (10 PM, and it was snowing), I called customer service, and I was told, as they also couldn't contact the driver, that I was on my own (actually, I had to call them a second time to find out). I asked for a reimbursement for the extra cost I had to pay, they are answering they still have to contact the driver (after 10 days!) to find out what happened. Then they cancelled also the return leg, I was left on my own to find another taxi in a few days. All that cost me 128.28 euros, instead of the 64.60 agreed. I asked what is their policy if the driver doesn't show up, they do not have any, you are left on your own. One of the worst transfer companies I ever used. Customer service useless. Update: they refuse even to refund the amount I paid to them to book the transfers they didn’t honor. You can see it also in their reply here, they apologize, but do not even mention to give my money back! Look elsewhere for transfer services, there are better companies.

Hello Team, I would like to cancel the transfer #7625835 in accordance with the terms stated on my booking voucher further to an email from Msd Violetta Lopatina sent to me on the 17th of December 2020 informing that there was an error in pricing the transfer on the GetTransfer Team's side. As a result contract concluded in an error to the substantive terms, is void. Therefore, please kindly arrange for the refund of £77.113 (i.e. 85 euros) to either: -against the card used for payment, or -via transfer to my bank account: Please kindly be advised that I am not interested in the voucher for future services nor that there is a basis for GetTransfer to hold on to the money paid in an error as to the substantive terms (i.e. price) of the services offered, such error being made at the GetTransfer's side and not customer's side. The options stated on your website give the possibility of the payment to be transferred to GetTransfer's account only and that is not an option I am interested in as a customer who was erroneously misled by Get Transfer into booking the transfer that then turned out to be priced significantly higher. I will look forward to hearing from you and for actionning my request at your earliest convenience. Kind regards

I cancelled my transfer due to the problem in their system. They booked a taxi from a different city, but with the same name of the street. They confirmed that refund has been authorised more than a month ago. They always say issue with the Finance department when I call them. The worst company in the UK to get refund. I will never use them again and do not recommend to all my business partners to use them.They are always polite on the phone when you talk to them, but when ask for the refund never get it back. Unfortunately, we still have such companies in the UK.

Fantastic company, highly delighted with their prices, communication and attitude. Extremely impressed for my booking in Malta, have recommended them to friends visiting the island and shall endeavour to always use them. I consider them to be a gem of a find. Bravo to all the staff that I dealt with in Malta.