written by on 20/06/2017
Was dumped off in a random alley at 1am at an incorrect address (after being assured I would be taken directly to accommodation). 24 hour 'help' desk was extremely rude and insisted I was at the 'right' address even though i had it on my phone where I was vs where I was supposed to be (the address I had given them). Refused to help, were extremely rude. Had to try and find taxi as a solo female in back alleys of Barcelona in the dark. Emailed to notify them of situation. NO response. Don't use this company!
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