Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

★★★☆☆
3.0 / 5
51% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

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Latest Reviews

★★★★★

“Excellent ”

Written on: 19/04/2018

Wonderful service, the driver was very pleasant and helpful. Would recommend them and certainly use their service in the future… Read Full Review

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★★★☆☆

“Meet and greet service no success”

Written on: 18/04/2018 by 67Gentry (1 review written)

All good, but travel details were supplied so driver could check that flight was delayed. Paid for meet and greet service but it was hard to find the driver outside. No signs or anything… Read Full Review

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★★☆☆☆

“Badly organised”

Written on: 15/04/2018 by 73Hancock (1 review written)

Booked transport with welcome inside Terminal. Plane was delayed with 45 min. Upon landing I notified the company and they gave me the driver's number to call him. I call the driver but the driver didn't show up in Terminal. I received the number from the wrong driver who was in another terminal. Had to call again to get the correct driver name & number, this person was also not at my terminal but at another terminal. The point is, I paid for a welcome service so that the pick up & transport… Read Full Review

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★★★★★

“Great Reliable Service ”

Written on: 10/04/2018 by LJ17 (1 review written)

I booked transfers to / from Gatwick Airport at fairly unsociable hours and on both occasions the service was excellent - communication was excellent, drivers were on time, courteous, professional, the cars were in good condition and the journeys themselves were without incident (and without any delay). Moreover the cost of both trips was really reasonably. I would highly recommend this company… Read Full Review

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★☆☆☆☆

“Waiting for an hour? No thank you not again”

Written on: 10/04/2018

This was quite frankly one of the worst collection experiences of my life. I came in from Australia and so decided to book a car to take me to Battersea as I often do. This was the first time I used this company and it ill be the last. My first interaction was a phone call 24 hours before I was due to land asking if I was ready yet. I explained they were a day early and checked my paper work. Yep I had booked the right day. About 10 minutes after I landed I got a call asking if I was ready… Read Full Review

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★★★★☆

“Excellent service that is easy to use”

Written on: 01/04/2018 by KevinW99 (1 review written)

I have used this service on many occasions and is easy to use. On line booking form is explicit and details options and associated costs. Acknowledgement is usually quick and is followed up with and conformation with drivers contact number and trip details.I did find it a bit disconcerting to find out that the Company is based in the SW but in reality it made no difference. On occasions I have made contact (eg clarify a question) the response was always quick and helpful Cars are comfortable… Read Full Review

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★★★★★

“Excellent Service”

Written on: 31/03/2018

Excellent Service provided. Driver was on time, friendly and vehicle exceptionally clean. Would definitely use again and recommend to others… Read Full Review

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★★★★☆

“Will use again”

Written on: 30/03/2018

First time we have used OTS and were happy with the service.we had a pick up from house to hotel then airport to home and were both efficient and on good time. Also were kept up to date of any change of drivers. We feel we could trust the drivers to turn up on time. … Read Full Review

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★★★★★

“Everything as expected”

Written on: 29/03/2018

The price was reasonable, taxi was clean and on time, driver was pleasant. He texted before to say he might be 5-10 minutes late due to roadworks but then he was actually early! Not really an awful lot more to say. I travel a lot for work and I am happy to use Onward Travel Solutions until such a time as they let me down (which they haven't yet)… Read Full Review

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★★★★★

“Efficient Friendly Service”

Written on: 28/03/2018 by Francis60 (1 review written)

Third time I have used this service for airport pick ups & drop offs. I booked this one in advance as it was a very early start at 3.30am and the driver arrived on time. No issues with the ride. I definitely recommend this company… Read Full Review

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★★★★☆

“Prompt and polite.”

Written on: 25/03/2018 by Allanv150 (1 review written)

Great service arrived on time and driver was polite and made good conversation. It was a shame however, that the only vehicle available was a mini bus which did make my return journey not that comfy. However, the priority was the drivers to be prompt so happy to ignore this!… Read Full Review

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★★★★★

“Excellent service”

Written on: 15/03/2018

Our driver arrived on time and was pleasant and cheerful. He helped us with our luggage and drove us safely to our destination. We had been given his phone number by OTS and so were able to contact him beforehand and make some slight alterations to our booking. Cannot fault the service we had… Read Full Review

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★★★★★

“Very comfortable”

Written on: 15/03/2018 by sfScott114 (1 review written)

The driver arrived bang on time and even called to confirm address. Very pleasant journey. I felt safe and welcomed in the taxi. Would definitely use this service again and recommend to friends and family… Read Full Review

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★★★★★

“Great”

Written on: 14/03/2018 by MuhammadLancaster (1 review written)

I cannot praise the people at OTS enough. Firstly I booked the wrong date and they rang and confirmed with me. Then my flight was delayed, o I had to ring them to keep them informed. On arrival at airport rang the driver and he was outside before I even got through the doors. A very nice man brought me home, even offering to stop so I could get milk etc. Would recommend this company anytime. Thank you… Read Full Review

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★★★★★

“This was my third booking and it went pretty smoothly”

Written on: 11/03/2018 by Melissay147 (1 review written)

This was my third booking and it went pretty smoothly… Read Full Review

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★★★☆☆

“Dispatcher needed to be honest”

Written on: 08/03/2018 by qpPorter284 (1 review written)

1st March was a day when the winter weather hit transportation. However, when I booked a meet and greet having to wait in the airport for 2.5 hours and then having to walk through the snow to the pick up point was not meeting what I had asked. The weather and travel were not good and being stuck in a traffic jam happens. However when I called the dispatcher at Westway cars, when I landed I was told the driver had already parked in the carpark. More honesty would of let me find a Coffeeshop… Read Full Review

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★★★★★

“Lovely friendly helpful driver.”

Written on: 08/03/2018 by Alex456 (1 review written)

Beautiful car. Clean and sparkling inside and out. Lovely driver. Helpful and friendly. 5star service… Read Full Review

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★☆☆☆☆

“No baby seat”

Written on: 08/03/2018 by Simmons340 (1 review written)

Used this service two times and not one of them had a baby seat as requested!… Read Full Review

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★☆☆☆☆

“Avoid them - poor customer service - poor cancellation...”

Written on: 07/03/2018

OTS seemed like a good option for our transfer from Glasgow airport to Gleneagles in just over 2 weeks’ time. I booked a taxi transfer online today, along with the meet and greet service. Wish I'd read review sites before doing so, but never really consider that for taxi services (yes for hotels/accommodation/restaurants etc but not so much for taxis). If I had done so, I probably wouldn't have been so confident booking them given the large number of no-shows/late cancellations and late… Read Full Review

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★★★★★

“Champion driver!”

Written on: 07/03/2018 by Penc (1 review written)

We arrived at Gatwick 11pm at the hieght of the big freeze and were very pleased to find our driver. During the journey to our home it snowed heavily and our driver really had his work cut out. He battled his way through blizzards and got us home in good time and we were very thankful for that. He was a champion driver… Read Full Review

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