Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

★★★☆☆
3.1 / 5
53% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

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Latest Reviews

★★★★★

“Taxi to and from Bristol Airport”

Written on: 22/06/2018 by eeDuffy379 (1 review written)

Both taxis were on time and drivers track the flights. They tiext you when they are just outside the airport on your return, to let you know you are there and will collect you when you are through customs and baggage reclaim… Read Full Review

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★☆☆☆☆

“Abandoned at the airport”

Written on: 19/06/2018 by michaelhardman (1 review written)

I booked with OTS Airport Taxis to collect me and my 89 year old mother from her house and take us to Liverpool Airport, with the return trip one week later. The driver was late collecting us. Apparently he had gone to another property with a similar name, OTS having seemingly failed to give him the postcode notwithstanding that it was clearly stated on the booking form. Fortunately we had allowed plenty of time so the delay did not matter. Our flight was delayed on the return trip. OTS had… Read Full Review

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★★★☆☆

“Hilton Terminal Pickup”

Written on: 17/06/2018 by LydiaRamsey1976 (1 review written)

Reasonable rate. Good car. Easy to contact and prompt responses… Read Full Review

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★★★☆☆

“asked for more money”

Written on: 16/06/2018 by Patrick79 (1 review written)

arrived early which was great. however driver lost his way after 15 mins (with few attempts in the same area) so he decided to go for a longer route. original route through central london should take 1 and a half hours but it took 2 and a half hours at the end as he decided to drive around the outside of london. we hit traffic at the regular busy spot - blackwall tunnel near north greenwich.. which could be avoided, because usual route doesnt go through the tunnel. before arriving at the… Read Full Review

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★★★★★

“Excellent service”

Written on: 06/06/2018 by Shortko333 (1 review written)

Great driver, friendly and efficient… Read Full Review

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★★★★☆

“meet and greet”

Written on: 06/06/2018 by Hailey208 (1 review written)

Journey to airport perfect. Beautiful car and excellent driver. On return journey we had paid for meet and greet. The driver was not present at the airport and when we phoned him he said he had been delayed bY previous client and would be 10 minutes. He was there in 10 minutes and was very apologetic.He was very helpful and car was Very good. It would have beeN helful however if we had received a message about the delay beforehand. Nevertheless we have used your taxis before and will continue… Read Full Review

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★★★★★

“LHR to Oxford, UK”

Written on: 05/06/2018 by Haynes173 (1 review written)

Driver was there to meet us as we exited baggage pickup and we were on our way. Pleasant and courteous, he helped start our vacation with a smile and interesting information about the are we were driving through. He drove safely and got us to our destination. This is the third time we used Onward Travel and all have been very satisfactory… Read Full Review

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★★☆☆☆

“Not good”

Written on: 02/06/2018 by Baylee254 (1 review written)

Waited 20 minutes for a pick up Arrow cars could have had me home by then… Read Full Review

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★★★★★

“Prompt, competitive prices, nice cars”

Written on: 01/06/2018 by Daley73 (1 review written)

Have used this company several times now. The website is easy to navigate and book trips, The drivers are prompt and professional, even though early mornings they are alert. The cars they have sent have been good quality, spacious, clean. The prices are competitive, a little more than some others, but the quality and ease make up for it. Would recommend and will use again in the future… Read Full Review

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★★★★★

“Great service, on time, smart driver, smooth drive.”

Written on: 01/06/2018 by Austinyv473 (1 review written)

Ordered within 24hrs. Confirmation email within 10 mins. Received instructions email for pick up at Manchester, spot on. The driver was on time, in place and smartly turned out. Smooth and pleasant drive home. Great service alround… Read Full Review

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★★☆☆☆

“Poor comms with the driver, and not great driving...”

Written on: 23/05/2018

Despite paying extra to have the driver collect me from the arrivals hall, I had to make ~3 phone calls to them to finally find each other at the car park. The drive itself was quite unpleasant, with a lot of start and stop, sudden acceleration etc… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 21/05/2018

Highly dissatisfied. Booked and paid days in advance for a 'meet & greet taxi' pick up at London STD (paying £5 extra for the driver to meet with a board in the arrivals hall). Ten minutes AFTER flight arrived received text message telling me to check my emails. Did so, and found 'acknowledgement' email received only 8 mins before landing time. Only on reading the small print was it possible to see they were advising they had delayed pick up by 20 mins. Ok, no big deal, but a nagging doubt in… Read Full Review

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★★★★★

“Happy with service”

Written on: 20/05/2018

Our plane was delayed due to weather issues in the USA, but our driver was ready and waiting when we came out with our bags. Lovely clean car, good service. Very happy to use again. We were also provided with texts to let us know about our driver, and then the driver let us know he was waiting. There was nothing to dislike about the service provided. … Read Full Review

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★★★★★

“excellent service, punctual collection time from home,...”

Written on: 18/05/2018 by AzulLowe (1 review written)

excellent service, punctual collection time from home, meet and greet well worth doing, both drivers were extremely helpful definitely recommend and use again… Read Full Review

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★☆☆☆☆

“20 MINUTES LATE FOR AIRPORT DRIVE”

Written on: 10/05/2018 by Stanton336 (1 review written)

AWFUL. THE PICK UP WAS 25-30 MINUTES LATE PICKING US UP TO GO TO HEALTHROW AIRPORT. THE DRIVER APOLOGISED BUT THIS WAS UNACCEPTABLE AS IT RUINED THE AFTERNOON AND PREVENTED US FROM HAVING OUR LUNCH AT THE AIRPORT AND RELAXING FOR THOSE 25-30 MINUTES… Read Full Review

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★★★★★

“excellent travel service”

Written on: 04/05/2018 by 35Ogden (1 review written)

Excellent service - met by driver at arrivals, guided to vehicle, then driven efficiently to destination, with just right amount of chat. I would fully recommend this service… Read Full Review

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★★★★★

“First Class Customer Support and Service”

Written on: 03/05/2018 by RachelDP (1 review written)

Having booked Onward Travel for a colleague only to have her flight cancelled with multiple iterations for collection times needed, Onward provided first class service with making new arrangements. I would have no hesitation in recommending this company to friends and family… Read Full Review

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★★★★★

“Excellent service ”

Written on: 02/05/2018 by Sarastone (1 review written)

We have used this service 3 times and each time it has been excellent. This time the driver called us to advise where he was. He helped with cases to the car, the car was clean, he was very pleased, drove very well. Will use this service again, really efficient. There was nothing we didn't like… Read Full Review

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★☆☆☆☆

“Waiting 20 minutes plus at Liverpool Airport”

Written on: 02/05/2018 by Clayton465 (1 review written)

No sign of driver on arrival. Looked outside. Driver's mobile did not pick up. Phoned office number and was told to return to arrivals. 5 minutes later driver phoned. Said he'd been told all flights delayed. OTS preferred to believe driver's story. Don't use!… Read Full Review

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★★★★★

“Excellent highly recommended ”

Written on: 01/05/2018

I have used this company for all my trips to UK and never once have they failed. Excellent service from an easy booking method to being dropped off at our destination. Will definitely use them again. Keep up the good work… Read Full Review

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