DO NOT USE, utterly useless & non-refundable.

★★★☆☆
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52% of users recommend this
  • Punctuality

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dxBennett384's review of Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

★☆☆☆☆

“DO NOT USE, utterly useless and non-refundable.”

Written on: 09/07/2018 by dxBennett384 (1 review written)

Booked an airport pickup with 'meet and greet service' for a young female relative travelling alone. Booked taxi for 40 minutes after flight was due to land at Heathrow. Flight was a 20mins late but taxi driver was early and already waiting for when it was due to land. We told him to wait as the passenger had to clear immigration which might be busy. We knew we would have trouble contacting her and told him to be patient. After he been waiting for an hour and a half we get a call from head office saying that we'd have to pay an extra £20 to wait longer. Ok fair enough, (although he was early) we hadn't been able to get in touch with passenger and was thinking immigration was taking a while. 10 mins later managed to speak to cousin and she was stuck in immigration. So called taxi driver to inform him it wouldn't be long now, and low and behold – he's gone. Call head office to ask why and was treated very rudely and told fee was non-refundable.

TLDR; taxi driver showed up early. Passenger held up at immigration. Taxi driver gives up after we'd already agreed to pay an extra waiting fee even though he was early. And they kept our money. 

  • Heathrow

    Airport

  • Punctuality

  • Easy to find

  • Car

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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