Badly organised

★★★☆☆
3.1 / 5
52% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

73Hancock's review of Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

★★☆☆☆

“Badly organised”

Written on: 15/04/2018 by 73Hancock (1 review written)

Booked transport with welcome inside Terminal. Plane was delayed with 45 min. Upon landing I notified the company and they gave me the driver's number to call him. I call the driver but the driver didn't show up in Terminal. I received the number from the wrong driver who was in another terminal. Had to call again to get the correct driver name & number, this person was also not at my terminal but at another terminal.
The point is, I paid for a welcome service so that the pick up & transport would go swift & smooth. Instead I lost 40 min at the airport to find the driver. Very, very disappointed...

  • I paid for a service that was not provided

    Airport

  • Punctuality

  • Easy to find

  • Car

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

Report this review
Was this review helpful? 0 0