Didn't appear

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★★★★☆
3.9
From 10 reviews
70.0% of users recommend this

  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

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Philgsy's review of Majorca Airport Transfers - www.majorca-airport-transfers.com

“Didn't appear”

★☆☆☆☆

written by Philgsy on 13/07/2014

The reason you book a transfer is to save you hassle when there are 4 of you with luggage and usually to save a little money ! We arrived on the 2nd July and went to their desk and spoke to the young lady , expecting a car to be waiting only to be met with a number of excuses and blank faces for 20 minutes before we gave up and got a taxi. The taxi was 20 yards away , took 4 and 4 cases and was cheaper than the transfer. We told her to inform the manager that she had not been able to arrange our transfer and expected an e mail apologising but nothing. Customer service Nil. Majorca taxis are great so don't stress over a transfer especially with this company.

  • Palma

    Airport

  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

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Majatran's Response to Philgsy's Review

Written on: 14/07/2014

We do apologise for the fact your vehicle was not waiting for you on your arrival. It is very rare that this kind of thing happens and, in this case, the delay was caused by a flat tyre. Normally we are able to sort out a change in vehicles very quickly, but unfortunately at this particular time all the vehicles were away from the airport so it took a bit longer to get one there. We carry thousands of customers every year with a very high rate of satisfaction - the fact that we are one of the few companies who are prepared to accept "pay on arrival" bookings shows our good intentions and confidence that, under normal circumstances, we can give an excellent service. Often there are very long queues for taxis and so there are many advantages to pre-booking a private transfer. We hope, on your next visit to Mallorca, you would be prepared to give us a chance to show you that this was an exception.
Regards Majorca Airport Transfers

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