appalling customer service

HummingBird Cars www.hummingbirdcars.co.uk
★★★★★
4.8
95.0% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

cakychung's review of HummingBird Cars www.hummingbirdcars.co.uk

“appalling customer service ”

★☆☆☆☆

written by cakychung on 20/08/2014

Prepaid for a return journey to the airport but on arrival the driver demanded £36. His English was poor so didn't understand why he wanted the additional payment. I showed him confirmation of my booking and payment but he refused to let us go. He actually grabbed my bags from my husband to hold them hostage!
He called airport security on us but, having seen my receipts, agreed that I had paid up for my journey.
Finally after lots of shouting from him at us, Dispatch confirmed to him that we had paid. At this point we did not receive any apology from him for his aggressive behaviour.
I wrote a formal complaint to the company 4 days ago and have yet to receive an acknowledgement or an apology.

I will not be using my return service and do not recommend that anyone uses their service.

  • Heathrow

    Airport

  • Customer Service

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